Wayfair news and trends

PYMNTS’ Shopping Apps Ranking Reveals Best in Personalized Customer Experiences

January 31, 2025
Shein, eCommerce
Wayfair CTO on Bringing AI Into the Virtual Living Room
Retail // January 15, 2025

Optimization plays a central role in business growth, whether it’s through adopting new technologies, rethinking operational workflows or introducing innovative products and services. Amid all the technologies out there today, businesses looking to unlock greater optimization capabilities are increasingly turning to artificial intelligence (AI). In...

Wayfair Deploys Google AI to Scale and Enrich Product Catalogs
Retail // January 12, 2025

Wayfair has reduced the time needed to curate product listings by 67%, saved hundreds of thousands of dollars and improved some conversion rates by 2% by deploying Google’s artificial intelligence (AI) technologies. The online retailer shared these results in a Sunday (Jan. 10) press release...

From Travel to Coffee to eCommerce, Consumers are Pulling Back
Retail // August 09, 2024

Consumers are thinking twice before pulling the trigger to buy even everyday items — a hesitation to spend that’s evidencing itself in slowdowns and headwinds for all manner of firms across all avenues of commerce.  There’s resilience, to be sure, but the resilience looks to be...

US Interest in Pure-Play eCommerce Drops 28% in 3 Years
Retail // August 07, 2024

As the early stages of the pandemic become more distant history, consumers are becoming less and less interested in purely digital retail journeys.   By the Numbers For the report “2024 Global Digital Shopping Index: U.S. Edition,” PYMNTS Intelligence surveyed more than 2,400 United States consumers...

Interviews & Exclusives
Wayfair CTO on Bringing AI Into the Virtual Living Room

January 15, 2025
Optimization plays a central role in business growth, whether it’s through adopting new technologies, rethinking operational workflows or introducing innovative products and services. Amid all the technologies out there today, businesses looking to unlock greater optimization capabilities are increasingly turning to artificial intelligence (AI). In retail and eCommerce alone, AI and generative AI applications are […]

Retailers Hope AR and GenAI Energize Consumers and Get Them to Buy

February 09, 2024
The commerce landscape is experiencing unprecedented growth, driven by the rapid expansion of digital marketplaces and eCommerce platforms.  This surge comes as little surprise, as consumers are increasingly embracing the convenience of...

Where The Tax Man Will Knock Louder Post-Wayfair — And Sooner

November 07, 2019
The tax man looms across state and international borders, searching for digitally derived dollars due — scanning sites, platforms and even pop-up stores. For retailers and other firms, there’s the...

Trending: Close But No Cigar? What Local Sales Tax Laws Mean For Tobacco eSellers

September 27, 2019
Countries around the globe are launching new digital sales taxes in efforts to improve their revenue streams and create more balanced business environments for domestic brick-and-mortars and foreign eCommerce marketplaces....

Quick Reads
Wayfair Deploys Google AI to Scale and Enrich Product Catalogs

January 12, 2025
Wayfair has reduced the time needed to curate product listings by 67%, saved hundreds of thousands of dollars and improved some conversion rates by 2% by deploying Google’s artificial intelligence (AI) technologies. The online retailer shared these results in a Sunday (Jan. 10) press release emailed to PYMNTS announcing that it is using Google’s Gemini […]

Wayfair: Home Furnishings Sales Slow to 2008 Crisis Levels

August 01, 2024
Wayfair saw its quarterly sales dip amid continued pressure on home goods consumers. “Customers remain cautious in their spending on the home, and our credit card data suggests that the category...

Wayfair Cuts 13% of Workforce While ‘Right-Sizing Its Cost Structure’

January 19, 2024
Wayfair is laying off 1,650 employees as part of its efforts around “right-sizing its cost structure.” The cuts amount to about 13% of its global workforce and 19% of its...

Report: Shein or Temu Could Benefit From Merger With Wayfair

December 29, 2023
Shein or Temu reportedly could be potential merger partners for Wayfair. Either of the two Chinese-founded eCommerce companies could be a good fit for a merger with the Boston-based home...