PYMNTS DATA AND ANALYTICS: INDUSTRY INDEXES

PYMNTS Data and analytics

industry InDEXES

Our data and analytics team has developed a number of creative methodologies and frameworks that measure and benchmark the innovation that’s reshaping the payments and commerce ecosystem.

CHECKOUT CONVERSION

Q4 2016 INDEX

Q4 CCI FINDINGS:

The top merchants all do certain things right—100 percent of the top 30 e-tailers offer product reviews and recommendations, free shipping and coupons.

The industry is getting smarter—two new merchants received an “A” grade in this edition, bringing the total number of top-grade earners to 20.

No single industry has yet reached a grade of either A or B. Most of them recieved C’s, while four make a D and two make an F.

GIG ECONOMY

FEBRUARY 2017 INDEX

KEY FINDINGS INCLUDE:

44 percent of respondents receive 40 percent or more of their income from gig economy jobs.

35 percent of percent of gig workers support themselves through a single gig.

69 percent would not quit their gig for a full-time job.

GLOBAL CASH

South Africa June 2017

KEY FINDINGS INCLUDE:

As of 2015, cash usage in South Africa as a percent of its gross domestic product (GDP) stood at 58.2 percent.

Overall cash usage has seen some decline with reduction in the share of over-the-counter (OTC) withdrawals, which represented 53.5 percent of GDP in 2009 and 38.1 percent in 2015.

In South Africa, nearly $9.8 billion is now transacted through digital payments, and the volume is forecasted to grow by 16.2 percent between 2017 and 2021.

GLOBAL CITIZEN

FEBRUARY 2017 INDEX

KEY FINDINGS INCLUDE:

45 percent of international healthcare patients in the United States are aged 55 and older.

44 percent of patients list quality of care as their main reason for medical travel.

33 percent of patients are seeking treatment for life-threatening conditions.

GLOBAL FRAUD

may 2017 INDEX

Key Findings Include:

Since Q1 2016, fraud overall has gone down by 34.7 percent

High-value orders have the highest fraud rates – online orders worth more than $500 have an almost twenty-times-higher fraud rate than lower-value transactions.

Jewelry and Precious Metals merchants saw an average charge back of $1,970, the highest among the eight analyzed merchant categories. The Consumer Electronics industry still has the second-highest average chargeback – $1,456 – for orders over $500.

OMNIREADI

Q1 2017

Key Findings include:

The overall Index score increased from 67.4 to 67.6 this quarter, as a result of the mid, lower and bottom 10 merchants warming up to being omnireadi.

While Sporting Goods retailers again emerged on top, their score fell from 76.6 in Q3 2016 to 75.8 in Q4 2016.

Product reviews and quick checkout continue to be a stumbling block for top 10 merchants.

SMB TECHNOLOGY ADOPTION

Q3 2016 INDEX

KEY FINDINGS INCLUDE:

While the average SMB says they are moderate users of technology, just 13 percent are willing to jump on the innovation bandwagon.

80 percent of smaller merchants still cannot accept mobile wallets like Apple Pay or Android Pay.

SMBs embrace innovation when enough customers ask them to. 31 percent of merchants in face-to-face environments and 26 percent of merchants in remote environments have adopted new payment technology because their customers want them to.

STORE FRONT

MARCH 2017 INDEX

KEY FINDINGS INCLUDE:

Fitness companies emerged on top in this quarter’s index with a growth rate of 6.0 percent. They were followed by building contractors/remodelers and personal services, both of which grew by 3.9 percent.

Main Street USA now boasts 3.4 million store fronts, a projected 2.1 percent growth since Q3 2016.

For a second quarter in a row, Mountain and Southern states continued to grow at the fastest rate. The two regions grew by 3.9 percent and 3.6 percent, respectively in Q2 2016.

SUBSCRIPTION COMMERCE CONVERSION

Q1 2017 INDEX

KEY FINDINGS INCLUDE:

The average time to initiate a subscription takes 127.6 seconds

75 percent of the top merchants offer consumers a free trial

Less than a third of top merchants provide product reviews and ratings

X-BORDER PAYMENTS OPTIMIZATION

Q1 2017 INDEX

KEY FINDINGS INCLUDE:

While Canadian merchants saw a steep decline in their score, they came out on top for offering free shipping. A whopping 78 percent of Canadian merchants offered free shopping, compared to 68 percent of merchants in the U.S.

The U.S. emerged on top for the number of global payments brands offered. On average, U.S. merchants accepted 4.58 global payment brands. Right behind were Japanese merchants who accepted an average of 4.11 payment methods.

When it comes to providing an optimal shopping experience, travel companies know how to do it the best. Travel merchants received an Index score of 64.4 for providing the most globally friendly shopping experience.

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