PYMNTS DATA AND ANALYTICS: INDUSTRY INDEXES

PYMNTS Data and analytics

industry InDEXES

Our data and analytics team has developed a number of creative methodologies and frameworks that measure and benchmark the innovation that’s reshaping the payments and commerce ecosystem.

CHECKOUT CONVERSION

Q4 2016 INDEX

Q4 CCI FINDINGS:

The top merchants all do certain things right—100 percent of the top 30 e-tailers offer product reviews and recommendations, free shipping and coupons.

The industry is getting smarter—two new merchants received an “A” grade in this edition, bringing the total number of top-grade earners to 20.

No single industry has yet reached a grade of either A or B. Most of them recieved C’s, while four make a D and two make an F.

GIG ECONOMY

FEBRUARY 2017 INDEX

KEY FINDINGS INCLUDE:

47 percent of respondents receive 40 percent or more of their income from gig economy jobs.

81 percent said they’d do more gig work if they were paid faster.

65 percent would not quit their gig for a full-time job.

GLOBAL CASH

AMERICAS ANALYSIS

KEY FINDINGS INCLUDE:

Brazil, Mexico and the U.S. collectively spent $3.06 trillion in cash payments in 2015.

Total cash use in the Americas is expected to grow by 2.56 percent CAGR.

Nearly a third of retail purchases in the U.S. are paid for in cash.

GLOBAL CITIZEN

FEBRUARY 2017 INDEX

KEY FINDINGS INCLUDE:

45 percent of international healthcare patients in the United States are aged 55 and older.

44 percent of patients list quality of care as their main reason for medical travel.

33 percent of patients are seeking treatment for life-threatening conditions.

GLOBAL FRAUD ATTACK

Q4 2016 INDEX

KEY FINDINGS INCLUDE:

The rate of fraud attacks is up 62 percent from Q3 2015, and the rate rose by 39 percent between Q1 2016 and Q2 2016.

A$7.60 out of every $100 of sales is at risk across five different product categories, and about $12.1 out of $100 is at risk for luxury goods.

Botnets are booming – the rate of attacks featuring botnets rose by 47 percent Q3 2015 and Q2 2016, and increased by 87 percent during the same period for luxury goods.

OMNIREADI

Q4 2016

KEY FINDINGS INCLUDE:

Omnireadiness seems to be coming out of its slump, which began at the end of the 2015 holiday season. The overall Index score increased from 66.6 to 67.4 this quarter.

Sporting Good retailers continue to win the OmniReadi championship with an Index score of 76.

Top performing merchants still continue to improve, but at a much slower rate – the Upper and Top 10 merchants had the lowest growth this quarter.

SMB TECHNOLOGY ADOPTION

Q3 2016 INDEX

KEY FINDINGS INCLUDE:

While the average SMB says they are moderate users of technology, just 13 percent are willing to jump on the innovation bandwagon.

80 percent of smaller merchants still cannot accept mobile wallets like Apple Pay or Android Pay.

SMBs embrace innovation when enough customers ask them to. 31 percent of merchants in face-to-face environments and 26 percent of merchants in remote environments have adopted new payment technology because their customers want them to.

STORE FRONT

MARCH 2017 INDEX

KEY FINDINGS INCLUDE:

Fitness companies emerged on top in this quarter’s index with a growth rate of 6.0 percent. They were followed by building contractors/remodelers and personal services, both of which grew by 3.9 percent.

Main Street USA now boasts 3.4 million store fronts, a projected 2.1 percent growth since Q3 2016.

For a second quarter in a row, Mountain and Southern states continued to grow at the fastest rate. The two regions grew by 3.9 percent and 3.6 percent, respectively in Q2 2016.

X-BORDER PAYMENTS OPTIMIZATION

Q4 2016 INDEX

KEY FINDINGS INCLUDE:

Spain is the new rising x-border star. Spanish merchants improved their checkout process by cutting down the total number of clicks and pages involved. The average shopping time went down from 3 minutes in Q3 2016 to to 2.8 minutes this past quarter.

Chinese merchants are leading the pack when it comes to offering products and services in different languages. An average of 63 percent of Chinese merchants offered six or more languages. By comparison, U.S. and U.K. lagged far behind.

Free shipping gained in popularity among sellers. In Q3 2015, 47 percent of the merchants offered free shipping. Now 58 percent do.

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