Staying Ahead Through Payments Innovation

Less Than One-Quarter of Credit Unions Offer Real-Time Payments, Disappointing Members Nearly two-thirds of account holders demand more payment options, including real-time payments, and may switch to other FIs perceived to be more innovative, according to PYMNTS’ latest study of 4,282 U.S. consumers and 150 credit union executives, “Credit Union Innovation: Staying Ahead Through Payments Innovation,” a collaboration with PSCU.

Inside the May Playbook

65%: Portion of bank account holders who want more innovative payment methods from their FIs
80%: Share of account holders willing to switch FIs for access to innovative products who would like to see their current FIs or CUs make more payment products available
39%: Portion of millennials who would switch or consider switching FIs in favor of innovation