The company’s Secure Commerce offering, announced Wednesday (Sept. 30), is designed to offer “data-driven intelligence,” actionable insights and “proactive risk management” to help reduce threats like fraud, delivery issues or shipment loss.
“Commerce is becoming more connected, more digital and more complex,” UPS Chief Digital and Technology Officer Bala Subramanian said in a news release.
“Today’s businesses need more insights and visibility to make real-time decisions that help them better manage supply chain risk. With UPS Secure Commerce, we are bringing together decades of data and expertise – with our agentic artificial intelligence – to help customers move from reactive to proactive supply chain management.”
According to the release, Secure Commerce is a combination of three existing UPS products, including its InsureShield shipping insurance program, ParcelPro for “high-value and specialty” shipment protection and CommerceShield, for shipping and eCommerce risk mitigation.
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“Together, these solutions provide a comprehensive view of the entire supply chain, empowering businesses to make smarter decisions before, during and after delivery,” UPS added.
UPS is planning to invest more than $2 billion into various businesses — supply chain included — over the next two years, according to a CNBC report from last month.
Research from the PYMNTS Intelligence report “Middle-Market CFOs Tag Competitive Positioning Among Top Drivers of Uncertainty” shows that concerns about supply chain integrity spotlight how larger external factors are still prominent on chief financial officers’ radar.
“These challenges require robust, strategic planning to mitigate uncertainty and maintain business stability,” the report said. “To navigate these uncertainties effectively, CFOs must focus on improving financial forecasting, cost control and pricing strategies.”
PYMNTS wrote last week about the use of artificial intelligence (AI) agents to coordinate decisions to keep supply chains moving.
“When agents begin committing inventory, allocating capital, and reshaping commercial relationships, who governs those decisions becomes as important as who optimizes them,” that report said.
The report also cited a Harvard Business Review article which argues that procurement stands to benefit from agentic AI more than nearly any other business function because its work is “structured, financially measurable and filled with judgment-intensive tasks functions that have resisted traditional automation.” The article added that adoption remains low in the procurement field due to organizational, and not technological, barriers.
However, the PYMNTS Intelligence report “The Investment Impact of Gen AI Operating Standards on Enterprise Adoption,” done in partnership with Coupa, found in March that nearly three-quarters of companies are now considering using AI to improve procurement.
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