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  • Instacart Integrates Grocery Platform With ChatGPT

    Monday 8th December - 1:43 pmInstacart Integrates Grocery Platform With ChatGPT
    Instacart has become the first grocery sector company to launch an app on OpenAI’s ChatGPT. This integration, announced Monday (Dec. 8), will also see Instacart offer an embedded shopping and checkout offering within ChatGPT conversations, ...
  • Digital Tipping Keeps Employees Loyal as Restaurants Battle Labor Gaps

    Friday 28th November - 4:00 amDigital Tipping Keeps Employees Loyal as Restaurants Battle Labor Gaps
    Tipping is shifting from cash jars to digital channels, transforming how workers are compensated and how employers attract and retain staff. What once required end-of-shift cash distribution is now handled ...
  • Paycheck-to-Paycheck Strain Sharpens Retail and QSR Spending Gap

    Friday 21st November - 2:07 pmPaycheck-to-Paycheck Strain Sharpens Retail and QSR Spending Gap
    Earnings season is offering one of the clearest pictures yet of a consumer base moving in two directions. Households with stable incomes continue spending, especially on essentials and value-driven purchases. Meanwhile, ...
  • GrubMarket Acquires Procurant to Bolster Fresh Food Supply Chains

    Monday 17th November - 2:00 pmGrubMarket Acquires Procurant to Bolster Fresh Food Supply Chains
    Food supply chain company GrubMarket has acquired produce industry trading and software-as-a-service (SaaS) platform Procurant. The acquisition will expand GrubMarket’s software portfolio and strengthen its position as an enterprise artificial intelligence (AI) ...
  • Ahold Delhaize Completes Rollout of eCommerce Platform by Adding Hannaford Brand

    Friday 14th November - 5:32 pmAhold Delhaize Completes Rollout of eCommerce Platform by Adding Hannaford Brand
    Food retailer Ahold Delhaize USA has added its Hannaford brand to its proprietary digital and eCommerce platform. With this addition, Ahold Delhaize USA has completed a multi-year rollout of its platform ...
  • Airbnb Experiments With Instacart Grocery Deliveries to Guests

    Wednesday 12th November - 4:30 pmAirbnb Experiments With Instacart Grocery Deliveries to Guests
    Airbnb is reportedly testing a service that lets guests order groceries from Instacart. The house-sharing company will offer “kitchen stocking” as part of a three-month pilot program starting Jan. 5, Bloomberg ...
  • Consumers Keep Filling Carts as Instacart Expands Its Grocery Tech Reach

    Monday 10th November - 11:41 amConsumers Keep Filling Carts as Instacart Expands Its Grocery Tech Reach
    The appetite for digital grocery shopping continues to grow. Instacart reported third-quarter 2025 earnings results Monday (Nov. 10) that showed strong gains in orders and transaction volumes, highlighting the durability of ...
  • Gopuff CEO: Why We Moved First to Support SNAP Families

    Monday 10th November - 4:01 amGopuff CEO: Why We Moved First to Support SNAP Families
    The uncertainty surrounding the shutdown has left millions of Americans unsure how they’ll restock their pantries. Food insecurity spikes when government benefits stall, and for millions of households, SNAP dollars ...
  • The Weekender: Turkey, Tech and the Price Tag of Gratitude

    Saturday 8th November - 4:00 amThe Weekender: Turkey, Tech and the Price Tag of Gratitude
    Suppose Thanksgiving is America’s annual CFO meeting, one part nostalgia, two parts spreadsheet. In that case, it’s also a perfect mirror for how the digital economy has re-wired the way we ...
  • McDonald’s Tells Operators That Consumers Increasingly Seek Value

    Friday 7th November - 2:03 pmMcDonald’s Tells Operators That Consumers Increasingly Seek Value
    McDonald’s reportedly urged restaurant operators to remain focused on value in a drive to reverse declining guest counts. In a memo to operators delivered after the company’s third quarter earnings report, ...
  • Global Payments Says New Point-of-Sale Software Is Resonating With Merchants

    Tuesday 4th November - 5:59 pmGlobal Payments Says New Point-of-Sale Software Is Resonating With Merchants
    Global Payments’ new point-of-sale software, Genius, has been resonating with merchants since the launch of its configurations for restaurants and retail in the second quarter, executives said Tuesday (Nov. 4) ...
  • Instacart Rolls Out New AI Solutions for Grocery Stores

    Tuesday 4th November - 1:18 pmInstacart Rolls Out New AI Solutions for Grocery Stores
    Instacart launched artificial intelligence tools aimed at “grocers of all sizes,” according to a Tuesday (Nov. 4) press release. The grocery technology company announced the debut of Instacart’s AI Solutions, a ...
  • Uber and Toast Roll Out Tech Offerings for Restaurants

    Monday 3rd November - 12:44 pmUber and Toast Roll Out Tech Offerings for Restaurants
    Uber is expanding on its four-year-old partnership with restaurant technology platform Toast. Starting in the U.S. and Canada, “Toast and Uber will deepen their integration to deliver innovations designed to help ...
  • Fast-Casual Restaurant CEOs Say Kids Are Cutting Discretionary Spending

    Thursday 30th October - 4:46 pmFast-Casual Restaurant CEOs Say Kids Are Cutting Discretionary Spending
    Younger consumers are reportedly cutting down on their trips to restaurants due to the challenges they face in the labor market. Executives from fast-casual restaurant chains Chipotle and Shake Shack said ...
  • Consumers Stay Resilient as Inflation Pushes Shelter and Food Prices Higher

    Friday 24th October - 11:55 amConsumers Stay Resilient as Inflation Pushes Shelter and Food Prices Higher
    The first inflation data since the start of the October government shutdown offered the clearest signal in weeks on how prices continue to shape household behavior. Headline inflation rose 0.3% in ...
  • SpotOn Teams With Visa to Streamline Tip Payouts

    Wednesday 15th October - 5:13 pmSpotOn Teams With Visa to Streamline Tip Payouts
    Restaurant management system SpotOn has launched a collaboration with Visa. The partnership, announced Wednesday (Oct. 15), integrates Visa Direct into SpotOn’s DayCheck solution, letting restaurants simplify tip payouts. “Independent restaurants are under ...
  • Shoppers Face ‘Perturbing and Upsetting’ Grocery Price Hikes

    Wednesday 15th October - 4:39 pmShoppers Face ‘Perturbing and Upsetting’ Grocery Price Hikes
    Inflation is pressuring American grocery shoppers, leading many to cut back and trade down. “It’s perturbing and upsetting,” Mark Bookbinder, a 68-year-old engineer who lives in Cincinnati, told The Wall Street ...
  • Instacart Adds New Business Features to its eCommerce Suite

    Wednesday 15th October - 1:36 pmInstacart Adds New Business Features to its eCommerce Suite
    Instacart has added new business features to its eCommerce solutions. These features were already available on the company’s app for Instacart Business customers, and are now being rolled out for Storefront and Storefront Pro ...
  • Domino’s Sales Tick Up Amid Consumer Belt-Tightening

    Tuesday 14th October - 4:57 pmDomino’s Sales Tick Up Amid Consumer Belt-Tightening
    American consumers are tightening their belts, but still have an appetite for pizza. Domino’s, the country’s largest quick-service pizza restaurant, released earnings Tuesday (Oct. 14) that showed the company enjoying a ...
  • Grubhub Lets Diners Pay for Meals Using Cash App Pay

    Tuesday 14th October - 3:10 pmGrubhub Lets Diners Pay for Meals Using Cash App Pay
    Block has launched a partnership with food delivery service Grubhub. This collaboration will integrate Block’s Square point-of-sale (POS) system into restaurants using Grubhub, while letting people ordering from the service pay using Cash App Pay, another ...
  • The Weekender: Pumpkin Spice Has Gone Off the Rails (Again)

    Saturday 11th October - 4:00 amThe Weekender: Pumpkin Spice Has Gone Off the Rails (Again)
    The first cold front grazes the map, and suddenly the economy smells like a bakery. Baristas are pulling double shifts. Marketers are testing 1,000 shades of orange. And somewhere in a ...
  • Lawmakers Worry Electronic Shelf Labels Will Facilitate Dynamic Pricing

    Friday 3rd October - 1:26 pmLawmakers Worry Electronic Shelf Labels Will Facilitate Dynamic Pricing
    Electronic shelf labels are reportedly raising concerns among some lawmakers. The lawmakers fear that this technology would make it easier for grocery chains to use dynamic pricing, a strategy in which ...
  • Amazon Courts Bargain Hunters With New Private Grocery Label

    Wednesday 1st October - 12:27 pmAmazon Courts Bargain Hunters With New Private Grocery Label
    Amazon is merging two of its private-label brands to attract bargain-hunting grocery shoppers. The company launched Amazon Grocery, a new private-label brand combining its Amazon Fresh and Happy Belly brands, according ...
  • Restaurants Serve Up Instant Payments to Keep Staff and Cash Flow Steady

    Tuesday 30th September - 4:03 amRestaurants Serve Up Instant Payments to Keep Staff and Cash Flow Steady
    Labor shortages, high turnover and shifting consumer habits are reshaping the restaurant industry, and payments are at the center of the transformation. What was once a perk—same-day pay, instant tips ...
  • Upshop Targets Grocery’s $473 Billion Waste Problem

    Monday 29th September - 4:39 pmUpshop Targets Grocery’s $473 Billion Waste Problem
    Upshop, a food-retailer-focused software-as-a-service platform, debuted a “unified” operating system for grocers. Upshop 360 embeds artificial intelligence across the entirety of a store’s operational data to provide grocery retailers with an ...
  • DoorDash Extends Kroger Partnership to 2,700 New Stores

    Monday 29th September - 4:06 pmDoorDash Extends Kroger Partnership to 2,700 New Stores
    DoorDash is expanding its partnership with grocery chain Kroger to 2,700 new stores. The updated collaboration kicks off Oct. 1 and will cover deliveries of fresh foods, essential items and Kroger’s ...
  • Uber Sees Faster-Than-Expected Growth in Grocery and Retail Delivery Business 

    Friday 26th September - 5:50 pmUber Sees Faster-Than-Expected Growth in Grocery and Retail Delivery Business 
    Uber Technologies reportedly expects to increase its grocery and retail deliveries, with the annual run rate of that segment of its business reaching $12.5 billion in gross bookings by the ...
  • Starbucks to Cut 900 Jobs and Close 1% of Locations

    Thursday 25th September - 12:41 pmStarbucks to Cut 900 Jobs and Close 1% of Locations
    Starbucks is eliminating 900 jobs and closing stores as part of its turnaround plan. The coffee chain plans to decrease its store count by 1%, leaving it with 18,300 locations in ...
  • Amazon Closing UK Grocery Stores Amid Rising Online Demand

    Tuesday 23rd September - 3:54 pmAmazon Closing UK Grocery Stores Amid Rising Online Demand
    Amazon is considering shuttering its U.K. “Fresh” stores amid rising online grocery demand. The tech giant said Tuesday (Sept. 23) that it had launched a “consultation” with employees about the proposed closure of the ...
  • Albertsons Adds Expedia-Powered Travel Booking to Loyalty Program Platform

    Tuesday 23rd September - 3:23 pmAlbertsons Adds Expedia-Powered Travel Booking to Loyalty Program Platform
    Albertsons Cos. has added a travel booking experience powered by Expedia to the mobile app and website of its “for U” loyalty program. The new “for U Travel” offers Albertsons Cos. ...
  • From Casinos to Hamburger Helper: How Families Stretch the Dollar

    Tuesday 23rd September - 12:24 pmFrom Casinos to Hamburger Helper: How Families Stretch the Dollar
    Households in the United States are struggling to cover their monthly expenses. Rent, groceries, utilities and childcare are demanding a greater share of the paycheck. In response, consumers are making deliberate ...
  • Walmart’s Grocery Dominance Highlights Brick-and-Mortar Advantage

    Tuesday 23rd September - 4:00 amWalmart’s Grocery Dominance Highlights Brick-and-Mortar Advantage
    In the high-stakes contest for grocery dollars in the United States, Walmart’s familiar supercenter aisles are proving more magnetic than the innovations of Amazon’s online grocery empire. While both retail giants ...
  • Olive Garden Sales Grow Amid Spike in Food Costs

    Thursday 18th September - 3:54 pmOlive Garden Sales Grow Amid Spike in Food Costs
    Darden Restaurants is seeing sales grow in the face of spiking food costs. The company, which owns chains that include Olive Garden and Longhorn Steakhouse, posted quarterly earnings Thursday (Sept. 18) ...
  • Uber Invests in Drone Delivery With Flytrex Partnership

    Thursday 18th September - 10:04 amUber Invests in Drone Delivery With Flytrex Partnership
    Uber has launched a partnership with autonomous drone food delivery service Flytrex. The collaboration marks Uber’s first investment in drone delivery, the company said in news release Thursday (Sept. 18). The new service is expected to ...
  • Aldi Spending $2.2 Billion to Jumpstart UK Expansion

    Monday 15th September - 1:37 pmAldi Spending $2.2 Billion to Jumpstart UK Expansion
    Aldi is reportedly making a $2.2 billion investment in its British grocery business. The two-year project comes as the German supermarket chain is enjoying record sales in the U.K., according to ...
  • Grocery Prices Surged in August, Pressuring Household Budgets

    Thursday 11th September - 1:27 pmGrocery Prices Surged in August, Pressuring Household Budgets
    Inflation’s pace quickened in August, and in the key category of food — and specifically grocery prices — the pinch on the household budget has been palpable. Data released on Thursday ...
  • Uber and Pipe Team to Offer Restaurants Working Capital Access

    Wednesday 10th September - 2:22 pmUber and Pipe Team to Offer Restaurants Working Capital Access
    Uber has launched a restaurant industry-focused partnership with embedded capital products FinTech Pipe. This collaboration, announced Wednesday (Sept. 10), is designed to help restaurants access working capital in a time of increased pessimism in the ...
  • Loyalty Programs Gain Traction as Fiserv Acquires CardFree

    Friday 5th September - 1:18 pmLoyalty Programs Gain Traction as Fiserv Acquires CardFree
    PYMNTS Intelligence has tracked a shift in consumer expectations as they navigate online and offline commerce: They expect rewards and personalized offers. For enterprises, loyalty has become a tangible tool in ...
  • McDonald’s CEO Says Tipped Wage Laws Create ‘Uneven Playing Field’

    Thursday 4th September - 1:15 pmMcDonald’s CEO Says Tipped Wage Laws Create ‘Uneven Playing Field’
    McDonald’s has reportedly come out against tipped wage laws that allow establishments in which workers earn tips to pay their employees less than the minimum wage. CEO Chris Kempczinski told CNBC Tuesday (Sept. 2) ...
  • Fizz and Gopuff Team to Provide College Grocery Deliveries

    Wednesday 3rd September - 4:36 pmFizz and Gopuff Team to Provide College Grocery Deliveries
    College-focused social app Fizz is reportedly entering the world of grocery delivery. As TechCrunch reported Wednesday (Sept. 3), it’s part of a new partnership with delivery service Gopuff that lets students ...
  • Starved for Cash, Farmers Face Agriculture’s Toughest Year, Bushel CEO Says

    Wednesday 3rd September - 4:02 amStarved for Cash, Farmers Face Agriculture’s Toughest Year, Bushel CEO Says
    Watch more: Tariffs, Subsidies and Data: How American Agriculture Is Navigating Its Toughest Year The conversation about innovation today tends to revolve around data centers, silicon and power cables. Dirt, roots, ...
  • Amazon and Walmart Lean Into Platform Plays to Navigate Uncertainty

    Thursday 28th August - 2:51 pmAmazon and Walmart Lean Into Platform Plays to Navigate Uncertainty
    The yardstick of retail success is becoming who can best deliver anticipatory and frictionless commerce, not in isolated channels but as orchestrated services. Amazon and Walmart are at the forefront of ...
  • Taco Bell Finds Voice AI Still Needs a Human Touch

    Thursday 28th August - 2:26 pmTaco Bell Finds Voice AI Still Needs a Human Touch
    Taco Bell is reportedly rethinking how it deploys voice artificial intelligence (AI) in its drive-through locations. After adding the technology to take orders at more than 500 locations, the company found ...
  • Instacart Expands Reach to Independent Grocery Stores

    Thursday 28th August - 2:12 pmInstacart Expands Reach to Independent Grocery Stores
    Instacart has launched a partnership with wholesale grocery distributor group Merchants Distributors (MDI). This collaboration, announced Thursday (Aug. 28), is designed to offer Instacart’s eCommerce solutions to MDI’s network of independent grocers. Those grocers, the companies said ...
  • Grubhub to Settle Class Action Lawsuit Alleging False Advertising

    Thursday 28th August - 11:52 amGrubhub to Settle Class Action Lawsuit Alleging False Advertising
    Grubhub has agreed to a preliminary settlement in which it will pay $7.1 million to restaurants that alleged the company harmed their reputations by falsely advertising that they had partnered ...