Sections
Chatbots
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ChatbotsPSCU Uses Automation To Streamline Call Center Interactions
Payments credit union service organization PSCU unveiled the deployment of desktop automation via its...
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ChatbotsFacebook Acquires Chatbot Startup For Libra Support
Israel-based hybrid chatbot startup Servicefriend was acquired by Facebook to build customer service bots...
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ChatbotsChatbots Could Save Retail, Banking, Healthcare Billions Annually
The adoption of chatbots in retail, banking, and healthcare will save companies $11 billion...
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ChatbotsPitney Bowes Debuts Customer Service Chatbot
Pitney Bowes has announced the release of its first chatbot platform, EngageOne Converse. The...
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25 Percent Of Customer Services Handled By Chatbots In Two...
Chatbots, or virtual customer assistants (VCAs), will be used in 25 percent of customer...
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ChatbotsWhat We Talk About When We Talk About Finances (With...
Alexa, how much is in the till? Increasingly talking dollars and cents (or should...
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ChatbotsMoxie Launches Kbot For Contextual Guidance
Moxie Software, the provider of digital commerce services, announced news on Wednesday (Sept. 27)...
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ChatbotsCan Chatbot Concierges Save The Mall?
Physical retail has had its share of problems recently, and consumers are finding it...
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ChatbotsAI/BOTS: Cognitive Chatbots, New Retail Frontier
More human and less robotic is the sound of the beating retail drum this...
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ChatbotsAI/BOTS: Artificial Intelligence’s Impact On Jobs
Robots are coming for your job! Run! As more chatbots enter the enterprise arena,...
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ChatbotsAI/BOTS: AI's Impact on The Digital Retail Revolution
The digital retail revolution is well underway. Fusing technology into in-store experiences has officially...
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ChatbotsAI/BOT: Digital Evolution Of The Enterprise
With each new major advancement that touches upon the workforce, there comes an inevitable...
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ChatbotsChatbot Tracker: Speaking To Cars Via Smartcar
Back in the ‘80s, Knight Rider was a television show that featured not only...
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ChatbotsWill AR and VR Be Our New Reality?
Facebook’s F8 conference is one of the largest conferences for developers and entrepreneurs. Starting...
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ChatbotsChatbot Tracker: Saving $8B Annually by 2022
Over the past decade, we've seen mobile apps rise to be the go-to item...
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ChatbotsChatbot Tracker: Facebook Instant Games' Productivity Impact
Fewer applications seems to be Facebook's new theme as we move forward in the...
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ChatbotsBuilding High IQ Bots
Ever since Facebook made its big bot announcement in 2016, conversational AI (or chatbots)...
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ChatbotsChatbot Tracker: Changing The Future of Business?
Over the past few months, we've seen several chatbot developments. Of particular note, many...
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ChatbotsChatbot Tracker: Helping Productivity
Chatbots have moved into a unique position over the past few years. Rather than...
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ChatbotsThe Bots Are Coming! The Bots Are Coming!
A manual published in the late 1800s for New York City school teachers may...
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ChatbotsMoneyGram Debuts Sendbot For Messenger At F8
Updates continue to roll in from the ongoing Facebook F8 developer conference in San...
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ChatbotsPegasystem Aims To Evolve Chatbots With Pega Intelligent Virtual Assistant
Pegasystems, the software company, announced Tuesday (April 18) the launch of Pega Intelligent Virtual...
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ChatbotsAmerican Express Unveils New Amex Bot At Facebook’s F8
Chatbot integration with Facebook’s Messenger has slowly been gaining steam over the past few months....
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ChatbotsWells Fargo Announces Messenger Chatbot Plans
Wells Fargo recently announced plans to test a chatbot for Facebook Messenger — the...
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ChatbotsMastercard's New Commerce Chatbots Roll Out At F8
Chatbots launched with a good deal of fanfare in early 2016 — only to...
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ChatbotsChatbot Tracker: Implications Of The Omnichannel Chatbot
In a world where consumers expect to have personalized experiences at the touch of...
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ChatbotsFacebook Tests New Local Search, Discovery Features
First it was a way to connect with college friends. It then integrated the...
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Chatbot Tracker: To Jump Or Not To Jump On The...
Chatbots have been around for quite some time, but businesses have had trouble getting...
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ChatbotsChatbots Bringing On Business Operations Revolution?
Whether someone is buying a product, attending a concert or renting a truck to...
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ChatbotsTeaching Chatbots To Speak The Language Of Consumers
Although Eno is a new way for Cap One and its customers to communicate,...
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ChatbotsCapital One Launches Text-Message Based Assistant Eno
Capital One announced the launch of Eno, a new text message-based assistant that can help...
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ChatbotsDialing Up Payments Security For Call Centers
Think call centers are on the way out? Think again. They’re evolving to provide a point...
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ChatbotsYahoo launches ‘Captain’ text message bot to help families manage...
Keeping everything in order for one person is hard enough. Between work, home and...
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ChatbotsFacebook Messenger Bots Losing Steam?
Since its inception into Facebook, the Messenger app has been a great way to...
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Chatbot Tracker: Chatbot Growth In The Workplace
Personal assistants tend to have a huge impact on most any organization. From sharing...
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ChatbotsChatbot Tracker: Chatbot Personalities Outside Of The Home
Companies have seen their fair share of finding the delicate balance of temperament over...
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Chatbot Tracker: Are Chatbots Taking Over The World?
Let’s face it. The more interconnected the world gets, the more accustomed everyone has...
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ChatbotsDomino's Updates Bot To Give Customers Access To Full Menu
Domino’s, the pizza chain, is gearing up to enable people to place orders via...
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ChatbotsChatbot Tracker: Set And Forget
Would a chatbot by any other name still be as helpful? LinkedIn’s nearly 470...
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Chatbot Tracker: Investing, Saving And The Future
Investing in chatbots could be the trendiest thing a company can do this month....
- Chatbots
Digit Launches New Savings Bot
Another financial service app has launched a chatbot this week. Digit announced the launch its...
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Chatbot Tracker: Could Bots Be Too Helpful?
Chatbots — with their artificial intelligence capabilities — were designed to help humans. At...
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Neither Gecko Nor Caveman, GEICO Adds Virtual Assistant Kate
A 15-minute call may save you 15 percent (or more) on car insurance, but...
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Chatbot Tracker: Implementing Chatbots in 2017
Heading into the new year, most everyone, retailers included, is looking within to enhance...
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Chatbot Tracker: The Best Bots Of The Year
Chatbots have had quite the year. Bots can order a personal pizza, book a...
- Chatbots
Banking Chatbot Val Introduced by Kasisto, Varo Money
More banking bots are popping up each week. Russian chatbot TalkBank launched last week,...
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ChatbotsYahoo Kills Travel Assistant Yahoo Radar
Yahoo has reportedly canceled its mobile travel assistant chatbot Yahoo Radar, which was billed last...
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Chatbot Tracker: Is 2017 The Chatbot Year?
Tens of thousands of chatbots were born in 2016. They pose as cocktail coaches and help...
- Chatbots
Russian Chatbot TalkBank Talks Banking
Many business leaders believe 2020 will be the year of the chatbot. But the future...
- Chatbots
2020 Could Be The Year Of The Chatbot, According to...
Thinking about adding a chatbot to your business? You’re not alone. In fact, 80...
