Israel-based hybrid chatbot startup Servicefriend was acquired by Facebook to build customer service bots for its planned digital wallet Calibra, reports said...
The adoption of chatbots in retail, banking, and healthcare will save companies $11 billion each year by 2023, according to new research...
Pitney Bowes has announced the release of its first chatbot platform, EngageOne Converse. The platform, which is part of the EngageOne suite...
Chatbots, or virtual customer assistants (VCAs), will be used in 25 percent of customer service and support operations by 2020, up from...
Alexa, how much is in the till? Increasingly talking dollars and cents (or should that be sense?) is less a conversation held...
Moxie Software, the provider of digital commerce services, announced news on Wednesday (Sept. 27) that it launched the Kbot application, which enables...
Physical retail has had its share of problems recently, and consumers are finding it increasingly easy to shop digital and save themselves...
More human and less robotic is the sound of the beating retail drum this year. As cognitive-enabled chatbots have worked their way...
Robots are coming for your job! Run! As more chatbots enter the enterprise arena, as well as the retail industry, for customer...
The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways...
With each new major advancement that touches upon the workforce, there comes an inevitable evolution that occurs. When the United States underwent...
Back in the ‘80s, Knight Rider was a television show that featured not only the great David Hasselhoff but also his trusty...
Facebook’s F8 conference is one of the largest conferences for developers and entrepreneurs. Starting in 2007, the event has had a different...
Over the past decade, we’ve seen mobile apps rise to be the go-to item businesses add to their competitive repertoire. With Apple’s...
Fewer applications seems to be Facebook‘s new theme as we move forward in the chatbot arena. Over the course of the past...
Ever since Facebook made its big bot announcement in 2016, conversational AI (or chatbots) are all of a sudden everywhere — along...
Over the past few months, we’ve seen several chatbot developments. Of particular note, many companies have partnered up with Facebook’s Messenger app...
Chatbots have moved into a unique position over the past few years. Rather than using chatbots to resolve customer service issues solely on...
A manual published in the late 1800s for New York City school teachers may not seem like a likely source of favored...
Updates continue to roll in from the ongoing Facebook F8 developer conference in San Jose. One major trend coming out of this...
Pegasystems, the software company, announced Tuesday (April 18) the launch of Pega Intelligent Virtual Assistant, an artificial intelligence-powered (AI) bot that turns...
Chatbot integration with Facebook’s Messenger has slowly been gaining steam over the past few months. As we reported earlier this year, many companies...
Wells Fargo recently announced plans to test a chatbot for Facebook Messenger — the latest in a recent string of payments providers...
Chatbots launched with a good deal of fanfare in early 2016 — only to seem much of the early enthusiasm for the...
In a world where consumers expect to have personalized experiences at the touch of their fingertips, chatbots have certainly paved the way....
First it was a way to connect with college friends. It then integrated the rest of the world, added business pages, welcomed...
Chatbots have been around for quite some time, but businesses have had trouble getting them fully off the ground. Before a certain...
Whether someone is buying a product, attending a concert or renting a truck to move furniture, there’s some level of customer service...
Although Eno is a new way for Cap One and its customers to communicate, Ken Dodelin, VP of digital product development at...
Capital One announced the launch of Eno, a new text message-based assistant that can help customers with a variety of banking and credit...
Think call centers are on the way out? Think again. They’re evolving to provide a point of service, as they always have, at that...
Keeping everything in order for one person is hard enough. Between work, home and one’s social life, the amount of activities can...
Since its inception into Facebook, the Messenger app has been a great way to keep in touch with friends and family. When...
Personal assistants tend to have a huge impact on most any organization. From sharing meeting reminders to alerting people that there’s an...
Companies have seen their fair share of finding the delicate balance of temperament over the years in customer interactions. With the instant...
Let’s face it. The more interconnected the world gets, the more accustomed everyone has become to minimizing human interaction. While nearly anything...
Domino’s, the pizza chain, is gearing up to enable people to place orders via Facebook Messenger. According to a report, Domino’s is updating...
Would a chatbot by any other name still be as helpful? LinkedIn’s nearly 470 million users will soon find out (if they...
Investing in chatbots could be the trendiest thing a company can do this month. Just last week, 11 new bot-related startups caught...
Another financial service app has launched a chatbot this week. Digit announced the launch its savings bot, which will live on Facebook’s Messenger...
Chatbots — with their artificial intelligence capabilities — were designed to help humans. At least, that’s what many of their developers say...
A 15-minute call may save you 15 percent (or more) on car insurance, but what about answering those questions related to insurance?...
Heading into the new year, most everyone, retailers included, is looking within to enhance our lives and businesses from knowledge already ascertained...
Chatbots have had quite the year. Bots can order a personal pizza, book a flight to anywhere, stir up a cocktail recipe,...
More banking bots are popping up each week. Russian chatbot TalkBank launched last week, and back in November, at Money20/20, Mastercard launched...
Yahoo has reportedly canceled its mobile travel assistant chatbot Yahoo Radar, which was billed last summer as the perfect way to plan your...
Tens of thousands of chatbots were born in 2016. They pose as cocktail coaches and help ship gifts. There are airline travel chatbots that will...
Many business leaders believe 2020 will be the year of the chatbot. But the future is now for the banking system. TalkBank is...
Thinking about adding a chatbot to your business? You’re not alone. In fact, 80 percent of businesses reported already incorporating or planning...
Be prepared for a chatbot that responds with “Thanks a latte” even if you order a mocha, Americano or just an old-school,...