Sections
Chatbots
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4.4KPSCU Uses Automation To Streamline Call Center Interactions
Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center...
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5.1KFacebook Acquires Chatbot Startup For Libra Support
Israel-based hybrid chatbot startup Servicefriend was acquired by Facebook to build customer service bots for its planned digital wallet Calibra, reports said...
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8.5KChatbots Could Save Retail, Banking, Healthcare Billions Annually
The adoption of chatbots in retail, banking, and healthcare will save companies $11 billion each year by 2023, according to new research...
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3.3KPitney Bowes Debuts Customer Service Chatbot
Pitney Bowes has announced the release of its first chatbot platform, EngageOne Converse. The platform, which is part of the EngageOne suite...
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25 Percent Of Customer Services Handled By Chatbots In Two Years
Chatbots, or virtual customer assistants (VCAs), will be used in 25 percent of customer service and support operations by 2020, up from...
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8.1KWhat We Talk About When We Talk About Finances (With Alexa)
Alexa, how much is in the till? Increasingly talking dollars and cents (or should that be sense?) is less a conversation held...
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4.7KMoxie Launches Kbot For Contextual Guidance
Moxie Software, the provider of digital commerce services, announced news on Wednesday (Sept. 27) that it launched the Kbot application, which enables...
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5.1KCan Chatbot Concierges Save The Mall?
Physical retail has had its share of problems recently, and consumers are finding it increasingly easy to shop digital and save themselves...
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7.4KAI/BOTS: Cognitive Chatbots, New Retail Frontier
More human and less robotic is the sound of the beating retail drum this year. As cognitive-enabled chatbots have worked their way...
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6.6KAI/BOTS: Artificial Intelligence’s Impact On Jobs
Robots are coming for your job! Run! As more chatbots enter the enterprise arena, as well as the retail industry, for customer...
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15.7KAI/BOTS: AI’s Impact on The Digital Retail Revolution
The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways...
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4.5KAI/BOT: Digital Evolution Of The Enterprise
With each new major advancement that touches upon the workforce, there comes an inevitable evolution that occurs. When the United States underwent...
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4.9KChatbot Tracker: Speaking To Cars Via Smartcar
Back in the ‘80s, Knight Rider was a television show that featured not only the great David Hasselhoff but also his trusty...
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5.6KWill AR and VR Be Our New Reality?
Facebook’s F8 conference is one of the largest conferences for developers and entrepreneurs. Starting in 2007, the event has had a different...
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3.8KChatbot Tracker: Saving $8B Annually by 2022
Over the past decade, we’ve seen mobile apps rise to be the go-to item businesses add to their competitive repertoire. With Apple’s...
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2.7KChatbot Tracker: Facebook Instant Games’ Productivity Impact
Fewer applications seems to be Facebook‘s new theme as we move forward in the chatbot arena. Over the course of the past...
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7.5KBuilding High IQ Bots
Ever since Facebook made its big bot announcement in 2016, conversational AI (or chatbots) are all of a sudden everywhere — along...
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5.1KChatbot Tracker: Changing The Future of Business?
Over the past few months, we’ve seen several chatbot developments. Of particular note, many companies have partnered up with Facebook’s Messenger app...
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9.2KChatbot Tracker: Helping Productivity
Chatbots have moved into a unique position over the past few years. Rather than using chatbots to resolve customer service issues solely on...
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5.3KThe Bots Are Coming! The Bots Are Coming!
A manual published in the late 1800s for New York City school teachers may not seem like a likely source of favored...
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11.2KMoneyGram Debuts Sendbot For Messenger At F8
Updates continue to roll in from the ongoing Facebook F8 developer conference in San Jose. One major trend coming out of this...
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3.1KPegasystem Aims To Evolve Chatbots With Pega Intelligent Virtual Assistant
Pegasystems, the software company, announced Tuesday (April 18) the launch of Pega Intelligent Virtual Assistant, an artificial intelligence-powered (AI) bot that turns...
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7.9KAmerican Express Unveils New Amex Bot At Facebook’s F8
Chatbot integration with Facebook’s Messenger has slowly been gaining steam over the past few months. As we reported earlier this year, many companies...
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7.3KWells Fargo Announces Messenger Chatbot Plans
Wells Fargo recently announced plans to test a chatbot for Facebook Messenger — the latest in a recent string of payments providers...
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6.3KMastercard’s New Commerce Chatbots Roll Out At F8
Chatbots launched with a good deal of fanfare in early 2016 — only to seem much of the early enthusiasm for the...
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6.7KChatbot Tracker: Implications Of The Omnichannel Chatbot
In a world where consumers expect to have personalized experiences at the touch of their fingertips, chatbots have certainly paved the way....
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2.6KFacebook Tests New Local Search, Discovery Features
First it was a way to connect with college friends. It then integrated the rest of the world, added business pages, welcomed...
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Chatbot Tracker: To Jump Or Not To Jump On The Chatbot Wagon?
Chatbots have been around for quite some time, but businesses have had trouble getting them fully off the ground. Before a certain...
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3.9KChatbots Bringing On Business Operations Revolution?
Whether someone is buying a product, attending a concert or renting a truck to move furniture, there’s some level of customer service...
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7.6KTeaching Chatbots To Speak The Language Of Consumers
Although Eno is a new way for Cap One and its customers to communicate, Ken Dodelin, VP of digital product development at...
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6.6KCapital One Launches Text-Message Based Assistant Eno
Capital One announced the launch of Eno, a new text message-based assistant that can help customers with a variety of banking and credit...
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5.8KDialing Up Payments Security For Call Centers
Think call centers are on the way out? Think again. They’re evolving to provide a point of service, as they always have, at that...
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2.0KYahoo launches ‘Captain’ text message bot to help families manage to-do lists and reminders
Keeping everything in order for one person is hard enough. Between work, home and one’s social life, the amount of activities can...
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4.4KFacebook Messenger Bots Losing Steam?
Since its inception into Facebook, the Messenger app has been a great way to keep in touch with friends and family. When...
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Chatbot Tracker: Chatbot Growth In The Workplace
Personal assistants tend to have a huge impact on most any organization. From sharing meeting reminders to alerting people that there’s an...
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4.6KChatbot Tracker: Chatbot Personalities Outside Of The Home
Companies have seen their fair share of finding the delicate balance of temperament over the years in customer interactions. With the instant...
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Chatbot Tracker: Are Chatbots Taking Over The World?
Let’s face it. The more interconnected the world gets, the more accustomed everyone has become to minimizing human interaction. While nearly anything...
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6.3KDomino’s Updates Bot To Give Customers Access To Full Menu
Domino’s, the pizza chain, is gearing up to enable people to place orders via Facebook Messenger. According to a report, Domino’s is updating...
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4.3KChatbot Tracker: Set And Forget
Would a chatbot by any other name still be as helpful? LinkedIn’s nearly 470 million users will soon find out (if they...
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Chatbot Tracker: Investing, Saving And The Future
Investing in chatbots could be the trendiest thing a company can do this month. Just last week, 11 new bot-related startups caught...
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Digit Launches New Savings Bot
Another financial service app has launched a chatbot this week. Digit announced the launch its savings bot, which will live on Facebook’s Messenger...
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Chatbot Tracker: Could Bots Be Too Helpful?
Chatbots — with their artificial intelligence capabilities — were designed to help humans. At least, that’s what many of their developers say...
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Neither Gecko Nor Caveman, GEICO Adds Virtual Assistant Kate
A 15-minute call may save you 15 percent (or more) on car insurance, but what about answering those questions related to insurance?...
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Chatbot Tracker: Implementing Chatbots in 2017
Heading into the new year, most everyone, retailers included, is looking within to enhance our lives and businesses from knowledge already ascertained...
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Chatbot Tracker: The Best Bots Of The Year
Chatbots have had quite the year. Bots can order a personal pizza, book a flight to anywhere, stir up a cocktail recipe,...
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Banking Chatbot Val Introduced by Kasisto, Varo Money
More banking bots are popping up each week. Russian chatbot TalkBank launched last week, and back in November, at Money20/20, Mastercard launched...
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3.0KYahoo Kills Travel Assistant Yahoo Radar
Yahoo has reportedly canceled its mobile travel assistant chatbot Yahoo Radar, which was billed last summer as the perfect way to plan your...
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Chatbot Tracker: Is 2017 The Chatbot Year?
Tens of thousands of chatbots were born in 2016. They pose as cocktail coaches and help ship gifts. There are airline travel chatbots that will...
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Russian Chatbot TalkBank Talks Banking
Many business leaders believe 2020 will be the year of the chatbot. But the future is now for the banking system. TalkBank is...
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2020 Could Be The Year Of The Chatbot, According to Business Leaders
Thinking about adding a chatbot to your business? You’re not alone. In fact, 80 percent of businesses reported already incorporating or planning...
