Chatbots can help secure purchases but also ship packages. Just in time for the holidays, UPS has launched a beta version of its chatbot that will mimic human conversations to help users find shipping locations, learn shipping rates and track packages. Available through Facebook Messenger,...
Chatbots can now fly you around the world. This week, Lufthansa’s chatbot named Mildred took flight with capabilities of helping flyers search for cheap flights and book tickets using natural language processing through Wit.ai. Mildred will recognize your requests in both English and German and...
So here we are on Election Day in the U.S. Seems like yesterday — and yet, ages ago — when Hillary Clinton announced her candidacy in April 2015 and Donald Trump did the same two months later. But since then, many chatbots have popped up...
Did you know there are more than 33,000 chatbots built through Facebook’s Messenger platform? That’s about the same number of fans that can quickly fill up Wrigley Field or Fenway Park. Get the Full Story Complete the form to unlock this article and enjoy unlimited...
Of all the industries out there, it seems both the banking and credit card industries have been eyeing chatbots for quite some time. And each week recently, it seems that another bank or card company announces that they’re jumping in. Get the Full Story Complete...
Shopify’s online store platform is integrating with Sundown AI’s artificial intelligence platform named Chloe. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...
Bank of America is gearing up to launch a virtual assistant named Erica, which will rely on artificial intelligence to provide tips for mobile phone users to enhance their finances. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...
Indeed, chatbots have shown their timeliness, responsiveness and usefulness for many companies and consumers. Need to register to vote? A chatbot has you covered. Want to renew your driver’s license? They’re working on that. Have a food question? A chatbot will even help you order a...
There’s no doubt that, most of the time, chatbots are beneficial to the future of online commerce, payments and interaction with consumers. While not fully mainstream — most customers don’t even realize they’re connected to a bot — they do seem to be popping up...
