Consumer Insights

Consumer Insights
BofA: Spending Growth Slowing Among All Income Groups
May 11, 2025

New research from Bank of America (BofA) shows consumer spending slowing for all income levels. That data, released by the Bank of America Institute on Friday (May 9), shows that consumer spending on inessentials has been declining since the year began. “The gradual easing in consumer...

Consumer Insights
Fed: Consumer Expectations ‘Deteriorate Sharply’ in Wake of Tariffs
May 08, 2025

Americans have a bleak outlook about their financial futures, new Federal Reserve data shows. The latest edition of the Federal Reserve Bank of New York’s Survey of Consumer Expectations, released Thursday (May 8), showed that households had lowered their expectations for both wage growth and...

Consumer Insights
Nearly 100% of Consumers Globally Engage Digitally Monthly
May 08, 2025

Digital activity is becoming nearly ubiquitous across the globe, though the intensity and nature of engagement reveal significant disparities linked to demographics, geography and infrastructure, according to a new report. In the latest edition of “How the World Does Digital,” PYMNTS Intelligence documents the digital...

Consumer Insights
Consumers Thinking Twice Eating Out or Just Cooking at Home
May 07, 2025

Inflation is changing the ways in which we eat, whether buying food at the grocery store or dining out. The PYMNTS Intelligence Paycheck-to-Paycheck report titled “Navigating the Shifting Sands of Consumer Spending Amid Rising Prices and New Tariffs” found that, with the responses of   2,280...

Consumer Insights
Two in Three Consumers Cut Back on Convenience Services Over Cost Concerns
May 05, 2025

Amid persistent financial pressures impacting a majority of U.S. households, the decision to spend on time-saving convenience services is increasingly subject to a stringent financial calculus, according to a new report from PYMNTS. The report, titled “How Do Consumers Weigh Convenience Services Against Financial Pressure?...

Consumer Insights
Side Hustle Nation: More Americans Seek Extra Income Amid Economic Uncertainty
May 05, 2025

When the economy starts to get wobbly, the warning signs typically emerge in closely-watched measures: government indicators of declining economic growth, rising prices and depressed consumer sentiment indexes, falling earnings for retailers as pinched consumers stay away. One canary in the coal mine that’s less...

Consumer Insights
Cash App Slowdown Highlights Shifting Consumer Behavior as They Focus on Essentials
May 02, 2025

Shares of Block fell more than 20% Friday (May 2), as slowing growth has prompted management to issue cautious guidance. As PYMNTS noted in its own coverage, there’s a bit of brand repositioning in the works, and a strong embrace of artificial intelligence (AI) to...

Consumer Insights
From Chips to Trips, Earnings Season Shows Consumer Demand Is Bumpy at Best
April 28, 2025

For several consumer-facing companies, the best thing that can be said is that households are cautious, or rather outright fearful, with tariffs as the catalyst.  Many of these firms have been cautious as well, at least in the Wall Street give-and-take of offering guidance. They’re...

Consumer Insights
Households Expect Inflation to Soar to 6.5% as They Sour on the Economy
April 25, 2025

Consumer sentiment continues to be buffeted by tariffs and worries about inflation. Sentiment is souring so much that, as the University of Michigan found in its final reading for April, consumers think prices are going to increase at the fastest pace since 1981. The overall reading...