Consumer Insights

Consumer Insights
Cash App Slowdown Highlights Shifting Consumer Behavior as They Focus on Essentials
May 02, 2025

Shares of Block fell more than 20% Friday (May 2), as slowing growth has prompted management to issue cautious guidance. As PYMNTS noted in its own coverage, there’s a bit of brand repositioning in the works, and a strong embrace of artificial intelligence (AI) to...

Consumer Insights
From Chips to Trips, Earnings Season Shows Consumer Demand Is Bumpy at Best
April 28, 2025

For several consumer-facing companies, the best thing that can be said is that households are cautious, or rather outright fearful, with tariffs as the catalyst.  Many of these firms have been cautious as well, at least in the Wall Street give-and-take of offering guidance. They’re...

Consumer Insights
Households Expect Inflation to Soar to 6.5% as They Sour on the Economy
April 25, 2025

Consumer sentiment continues to be buffeted by tariffs and worries about inflation. Sentiment is souring so much that, as the University of Michigan found in its final reading for April, consumers think prices are going to increase at the fastest pace since 1981. The overall reading...

Consumer Insights
Online Sales Muted as Consumers Rush to Buy Cars and TVs Ahead of Tariffs
April 16, 2025

As earnings season kicked off last week, JPMorgan’s CFO Jeremy Barnum said on the conference call with analysts that consumers had been front-loading their spending ahead of anticipated price increases from tariffs. That scramble to buy goods showed up in the latest data on retails...

Consumer Insights
Consumers Draw New Spending Lines as Tariff Threats Loom
April 15, 2025

As seen in current events such as LVMH’s lackluster revenue picture announced Monday (April 14), which showed a decided pullback in luxury spending due to uncertainty in the economy, consumer spending patterns are changing. But know this: When the economy seems uncertain, consumers still get...

Consumer Insights
Consumer Spending Grows Shakier Amid Wave of Tariffs
April 13, 2025

If consumer spending forms the foundation of the American economy, tariffs could represent an earthquake. That’s according to a report Saturday (April 12) by the Financial Times (FT), which said Americans are signaling financial stress as they prepare themselves for tariff-related price hikes.  The report...

Consumer Insights
Consumers Gird for Tariffs’ Sting as Spending on Cards Is Sluggish  
April 07, 2025

The latest data on consumer borrowing indicates that households pared back on debt — overall — in February amid headlines and uncertainty about tariffs. Spending on credit cards inched up, at an anemic pace. In the latest reading from the Federal Reserve, total credit slipped...

Consumer Insights
52% of Those Earning Over $100K Manage Finances on As-Needed Basis
April 07, 2025

In recent years, the narrative of financial insecurity has predominantly centered on middle and lower-income groups. However, a subtle but significant shift is emerging among high-income earners, as economic pressures drive increasingly reactive financial behaviors. The latest research by PYMNTS Intelligence reveals that as of...

Consumer Insights
Paycheck-to-Paycheck High Earners Could Seek Relief in Credit Card Installments
April 02, 2025

Flexibility is the best weapon against uncertainty, especially during times of economic uncertainty. We pivot in the face of inflation, adjust our discretionary spending, trade down or make trade-offs. And in this environment, some flexibility when we make the transactions themselves at the register or...