Consumer Insights

Consumer Insights
High-Income Restaurant Customers Chafe at Tipping Expectations
July 13, 2023

As consumers look to manage their food spending amid inflation, big earners are, ironically, the most likely of all to skip restaurants. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Consumer Insights
The Great Remote Workforce Divide Gets Wider
July 11, 2023

This next installment of PYMNTS’ mini-series on consumer behaviors popularized during the pandemic demonstrates that workers may be in no rush to return to the office. The rate of employees engaging in remote work has continued to rise, with the growing shares illustrated in proprietary...

Consumer Insights
Couples Say ‘I Do’ to Costly Weddings Even as Marriage Rates Dip
July 09, 2023

Marriage rates are on the decline. Spending on weddings? A different story. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Consumer Insights
Savings Cushion Keeps Financially Secure Consumers Spending
July 05, 2023

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Consumer Insights
Unfriendly Skies Mean More Consumers Hit the Road for Vacation
July 04, 2023

Summer is heating up, and consumers across the country are seeking much-needed getaways after battling the year’s inflationary headwinds. The trend is illustrated in PYMNTS’ May “How the World Does Digital” report, which notes the top 10 increases in digital engagement over Q1 2023 from the...

Consumer Insights
BOPIS and Wearables Now Permanent Part of Consumer Everyday Routine
June 29, 2023

Although the emergency has been officially over since May, these habits persist.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Consumer Insights
Consumer Sentiment May Be Up, But It’s Still Below Pre-Pandemic Levels
June 28, 2023

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Consumer Insights
Three-Quarters of City Dwellers Now Order From Restaurants Online
June 27, 2023

As digital ordering platforms look to drive adoption, engagement with restaurants’ eCommerce channels is becoming the norm in urban areas, but for the suburbs and rural areas, there is a long way to go. Get the Full Story Complete the form to unlock this article...

Consumer Insights
Gen Z-ers 150% More Likely Than Millennials to Leave Negative Restaurant Reviews
June 22, 2023

Younger consumers tend to be especially harsh on restaurants, PYMNTS research reveals, and given that they are also frequent reviewers, eateries must work hard to get in Gen Z’s good graces. Get the Full Story Complete the form to unlock this article and enjoy unlimited...