Consumer Insights

Consumer Insights
Gen X Leads Mobile Adoption for Grocery Purchases
November 09, 2023

Despite not being digital natives, Generation X is leading the way for mobile payments, surpassing the other generations in how often this method is used in grocery and non-grocery purchases. More than 9% of U.S. Gen X members buy grocery items regularly through their mobile device,...

Consumer Insights
Middle-Income Consumers Lose 18% of Savings Due to Inflation
November 09, 2023

The high and persistent inflation that has shaken the global economy in recent years has also seeped into U.S. households. Despite efforts to manage budgets and maintain an equivalent level of consumption, many consumers across financial lifestyles have been forced to dip into their savings....

Consumer Insights
1 in 5 Consumers Cite Job Loss as Reason for Depleting Savings
October 30, 2023

Despite a decline in inflation rates, living paycheck to paycheck remains the predominant lifestyle for a significant portion of Americans.  This financial tightrope is not limited to those with lower incomes; it extends its grip to high-income earners as well. In fact, among those earning over $100,000, as many...

Consumer Insights
24% of Consumers Worry Installment Plans Could Lead to Overspending
October 26, 2023

Installment plans have become a preferred payment method for consumers. PYMNTS Intelligence has found that 60% of shoppers used an installment plan to buy consumer products in the last year. That percentage is even higher among younger shoppers. The popularity of installment plans is largely...

Consumer Insights
1 in 4 Consumers Spend Indulgently on Streaming Services
October 20, 2023

As consumers mind their spending on nonessential goods and services, PYMNTS Intelligence finds that a significant share of the population believes that they spend liberally on streaming subscriptions. By the Numbers For the September installment of the series “New Reality Check: The Paycheck-to-Paycheck Report,” created...

Consumer Insights
Men With Higher Savings Tend to Splurge More Than Women
October 19, 2023

Consumers who indulge in extravagant spending across various product and service categories typically maintain significantly higher savings. This is one of the key findings in “New Reality Check — The Paycheck-to-Paycheck Report: The Nonessential Spend Deep Dive Edition,” in which PYMNTS Intelligence draws on insights...

Consumer Insights
Albertsons Sees Government Benefit Cuts Impact Grocery Spending
October 17, 2023

Albertsons is seeing consumers’ financial pressures, compounded by the reduction of government benefits, take a toll on their grocery budgets. The grocery giant, which has more than 2,200 locations, shared in its earnings results news release Tuesday (Oct. 17) that it is feeling the impact...

Consumer Insights
In-Car Ordering Presents Major Drive-Thru Opportunity for Coffee Shops
October 16, 2023

As consumers for increasingly frictionless ways to order the foods and beverages they want, PYMNTS Intelligence finds that there is significant demand to integrate AI-assisted in-car ordering into coffee drinkers’ daily routines. By the Numbers According to PYMNTS Intelligence’s report “How Connected Devices Enable Multitasking...

Consumer Insights
Restaurants Feel Pullback as 85% of Consumers Strain Under Inflation
October 12, 2023

With consumers overwhelmingly noticing the effects of price increases in their day-to-day lives, per PYMNTS Intelligence, restaurants are seeing diners cut back. By the Numbers The recent PYMNTS Intelligence study, “Consumer Inflation Sentiment: Consumers’ Economy Concerns and the Price of High Prices,” which draws from...