Credit unions (CUs) have a bit of asymmetry in their relationships with their customers. On one hand, as PYMNTS data shows, customers very much like their credit unions, and are loyal to them. PYMNTS found that 65 percent of members chose their CUs because they trusted them, 58.4...
PSCU has prevented over $277 million in would-be fraud last year, 30 percent more than in 2018. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...
PSCU, the payments credits union service organization (CUSO), reported significantly higher year-over-year growth than expected during the holidays, with a 7.86 percent increase in debit and credit sales among its owner credit unions (CUs). That’s a big upswing from the 4.1 percent market rate reported...
The notion that credit unions (CUs) play country mouse to their more worldly banking cousins is beyond flawed, as a recent poll by the Gallup organization showed. Delving into customer sentiments across measures – including “helps me reach my financial goals” and “puts my financial...
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With 79 percent of credit union members willing to switch to a financial institution with more convenient banking services, offering mobile apps is becoming increasingly vital for CUs. But many lack the resources to develop their own apps, making collaboration with other CUs crucial. In...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
A new decade — and for credit unions (CUs), might this be the decade of data as a conduit of trust, a way to cement customer loyalty? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...
We don’t mean to be melodramatic here at PYMNTS, but one can reasonably argue that as a new decade begins, credit unions (CUs) are in the fight of their lives. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...
