As consumers rethink restaurant spending amid inflation, diners across income brackets are shifting to pickup. For the latest edition of PYMNTS’ Connected Dining study, “Connected Dining: Rising Costs Push Consumers Toward Pickup,” we surveyed a census-balanced panel of more than 2,100 U.S. consumers in January...
Merchants looking to acquire new customers would be well served to prioritize deals and convenience. For the latest edition of the PYMNTS Consumer Inflation Sentiment report, “Consumer Inflation Sentiment: The False Appeal of Deal-Chasing Consumers,” PYMNTS surveyed more than 2,100 United States consumers in February...
As consumers seek to save on both money and time, prepared meals are gaining ground. Campbell Soup Company, parent of its self-titled brand as well as a range of other popular food and beverage companies, including Pepperidge Farm and Swanson, is noting that consumers may...
There’s a crisis in customer satisfaction, and brands that get it are likely to come out on top. The Wall Street Journal (WSJ)reported Tuesday (March 7) on results of the latest National Customer Rage Survey conducted periodically by Customer Care Measurement & Consulting and the...
As grocers look to maintain customer loyalty amid inflation, PYMNTS research reveals digital is key. The Context Digital channels are key to grocers’ ability to maintain communication with consumers, keeping them coming back. Michigan-based supermarket chain Meijer, for one, which has nearly 500 stores across the...
At first glance, there’s reason to be optimistic when viewing the current state of the paycheck-to-paycheck economy. Joint research from PYMNTS and LendingClub shows that 60% of Americans were living paycheck to paycheck in January, down from 64% in December. Anuj Nayar, financial health officer...
Grocery shoppers’ price anxieties remain as they expect another year of inflation, PYMNTS data suggests. The Context Grocers have been doing everything in their power to mitigate consumers’ price concerns, leveraging data to offer targeted deals and discounts, but many shoppers are still cutting back,...
Nearly half of U.S. consumers say they shifted to brands and stores that offered steeper discounts than their usual retail and grocery haunts in the last year. Half of consumers also say that finding a better deal is now the most important criterion for deciding...
Consumers may enjoy eCommerce convenience, but PYMNTS research shows most stick to brick-and-mortar for perishables. For PYMNTS’ study “Changes in Grocery Shopping Habits and Perception,” we surveyed more than 2,400 U.S. consumers in December to understand how their grocery purchasing habits are evolving and the...