Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
St. Luke’s Turns 400,000 Patient Interactions Into an Agentic AI Use Case
September 17, 2026

For St. Luke’s Hospital, the case for agentic artificial intelligence started with a simple operational challenge: hundreds of thousands of patient interactions required thousands of hours of human labor every month. The solution put AI agents in the middle of those interactions, handling routine work...

Artificial Intelligence
Plaud Plans to File IPO for AI Note-Taking Startup in 2028
September 17, 2026

AI startup Plaud is reportedly planning to file for an initial public offering (IPO) in 2028. CEO Nathan Xu told The Wall Street Journal (WSJ) Thursday (Sept. 17) that the company will be ready for a U.S. public listing once its yearly revenue surpasses $1 billion. Plaud, incorporated in 2022,...

Artificial Intelligence
FDA Keeps Radiology AI Revenue Tied to Premarket Clearance
September 17, 2026

The Food and Drug Administration is keeping a firm regulatory gate between a new radiology algorithm and its ability to generate revenue in the United States. An FDA final order that took effect Thursday (Sept. 17) requires several categories of artificial intelligence-enabled radiology software to continue receiving...

Artificial Intelligence
Mastercard and Alchemy Partner on Everyday Agentic Payments
September 17, 2026

Mastercard and Alchemy, a provider of blockchain infrastructure for apps and artificial intelligence agents, partnered on an agentic payment option that Mastercard will roll out this week, Alchemy said in a Thursday (Sept. 17) post on social platform X. The checkout button is dying. AI...

Artificial Intelligence
Mastercard Says Consumer Choice at the Center of Agent Pay
September 17, 2026

Watch more: The Agentic Experience With Mastercard’s Chiro Aikat It’s no secret that artificial intelligence is already becoming part of how consumers search and shop, giving agentic commerce a large base from which to develop. But there’s a challenge when it comes to convincing consumers...

Artificial Intelligence
OpenAI Tests Sponsored AI Agents in ChatGPT Ads
September 16, 2026

OpenAI is testing business-sponsored artificial intelligence agents that will have conversations with people who click on an ad in ChatGPT, the company said in a Wednesday (Sept. 16) blog post. These Sponsored Agents are being tested with select advertisers in the United States, and their...

Artificial Intelligence
Bessent Says US May Discuss AI Risks With China
September 16, 2026

Treasury Secretary Scott Bessent told Axios reporters that the United States is willing to discuss artificial intelligence risks with China, the reporters said Wednesday (Sept. 16). “The U.S. is open to discussing shared risks with China in upcoming AI talks this weekend, Treasury Secretary Scott...

Artificial Intelligence
Concert Fans Put AI in Charge of the Tickets Search
September 16, 2026

Fans hunting for concert seats are starting to skip the filters altogether. Instead of scrolling through hundreds of listings sorted by price and section, some are simply describing what they want and letting artificial intelligence narrow the choices. Seatpin, a European ticket marketplace, built its...

Artificial Intelligence
Anthropic Consolidates Specialized Apps Into One Unified Claude Platform
September 16, 2026

Anthropic has begun merging Claude Cowork and chat into “one Claude” so that users don’t have to choose which tool to use for a task, the company said in a Wednesday (Sept. 16) blog post. Anthropic is rolling out “one Claude” on Pro and Max plans...