Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
The Second Coming of Secondments? FDEs Hit the CFO Office
Artificial Intelligence
The Second Coming of Secondments? FDEs Hit the CFO Office
May 12, 2026

Silicon Valley is reinventing the traditional Wall Street practice of secondment. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Amazon Workers Say Pressure Leads to Needless AI Use
Artificial Intelligence
Amazon Workers Say Pressure Leads to Needless AI Use
May 12, 2026

Amazon workers are reportedly using an in-house AI tool to automate unessential tasks. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

OpenAI Debuts Daybreak to Counter Anthropic’s Mythos
Artificial Intelligence
OpenAI Debuts Daybreak to Counter Anthropic’s Mythos
May 12, 2026

OpenAI has launched a security program designed to help cyberdefense teams respond to threats sooner. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Bots Turn Identity Into a Real-Time Test
Artificial Intelligence
Bots Turn Identity Into a Real-Time Test
May 12, 2026

A fundamental assumption about the internet has broken. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you...

Podcast: AI Training Gap Scares the Wrong Workers
Artificial Intelligence
Podcast: AI Training Gap Scares the Wrong Workers
May 12, 2026

Here’s the paradox nobody’s talking about in the AI-and-jobs debate. The workers most afraid of being replaced are the ones least likely to be. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

OpenAI Exec Says Enterprises Seek Help With AI Innovation
Artificial Intelligence
OpenAI Exec Says Enterprises Seek Help With AI Innovation
May 11, 2026

Enterprises are adopting the latest artificial intelligence (AI) models but often say they have trouble keeping up with the “compounded innovation,” OpenAI Chief Revenue Officer Denise Dresser told CNBC in an interview posted Monday (May 11). Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

RingCentral’s AI Stopped Answering Calls and Started Closing Deals
Artificial Intelligence
RingCentral’s AI Stopped Answering Calls and Started Closing Deals
May 11, 2026

RingCentral’s AI Receptionist handles roughly 11,800 businesses across healthcare, financial services, construction, and legal. Until last week, it answered calls. Now it books appointments, processes orders and responds to messages without looping in a human. Get the Full Story Complete the form to unlock this...

Uber’s AI Knows the City Before Your Driver Does
Artificial Intelligence
Uber’s AI Knows the City Before Your Driver Does
May 11, 2026

Forty million trips a day. Fifteen thousand cities. More than 70 countries. Uber doesn’t run a ride-hailing app so much as a living logistics network, one where every market operates on its own traffic rhythms, regulations, languages and pricing dynamics. Get the Full Story Complete...

OpenAI Launches $4 Billion Company to Accelerate Enterprise AI Adoption
Artificial Intelligence
OpenAI Launches $4 Billion Company to Accelerate Enterprise AI Adoption
May 11, 2026

OpenAI launched a new company that will help organizations build and deploy artificial intelligence systems. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...