Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Anthropic Scales Legal AI as Lawyers Become Cowork’s Top Users
Artificial Intelligence
Anthropic Scales Legal AI as Lawyers Become Cowork’s Top Users
May 12, 2026

Anthropic has added several new tools to Claude for the legal industry. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form,...

Enterprises Look Beyond Token Counts to Measure AI
Artificial Intelligence
Enterprises Look Beyond Token Counts to Measure AI
May 12, 2026

Inside some of Amazon’s engineering teams this spring, the goal wasn’t to ship faster or close more tickets. It was to rack up tokens. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Better.com’s AI Agent Resolved 35% of Mortgage Calls Alone 
Artificial Intelligence
Better.com’s AI Agent Resolved 35% of Mortgage Calls Alone 
May 12, 2026

Mortgage follow-up calls have long been a bottleneck that loan officers absorb one conversation at a time. Better.com is routing that call volume through AI. Betsy, the company’s generative artificial intelligence loan agent, handled nearly 100,000 mortgage-related calls per month in 2025 and resolved 35.5%...

Sam Altman’s Investments Face Scrutiny From Oversight Committee
Artificial Intelligence
Sam Altman’s Investments Face Scrutiny From Oversight Committee
May 12, 2026

The House Oversight Committee is seeking more information on OpenAI CEO Sam Altman’s personal investments. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

The Second Coming of Secondments? FDEs Hit the CFO Office
Artificial Intelligence
The Second Coming of Secondments? FDEs Hit the CFO Office
May 12, 2026

Silicon Valley is reinventing the traditional Wall Street practice of secondment. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Amazon Workers Say Pressure Leads to Needless AI Use
Artificial Intelligence
Amazon Workers Say Pressure Leads to Needless AI Use
May 12, 2026

Amazon workers are reportedly using an in-house AI tool to automate unessential tasks. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

OpenAI Debuts Daybreak to Counter Anthropic’s Mythos
Artificial Intelligence
OpenAI Debuts Daybreak to Counter Anthropic’s Mythos
May 12, 2026

OpenAI has launched a security program designed to help cyberdefense teams respond to threats sooner. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Bots Turn Identity Into a Real-Time Test
Artificial Intelligence
Bots Turn Identity Into a Real-Time Test
May 12, 2026

A fundamental assumption about the internet has broken. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you...

Podcast: AI Training Gap Scares the Wrong Workers
Artificial Intelligence
Podcast: AI Training Gap Scares the Wrong Workers
May 12, 2026

Here’s the paradox nobody’s talking about in the AI-and-jobs debate. The workers most afraid of being replaced are the ones least likely to be. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...