Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Mistral Plans Cybersecurity Tool for Banks Cut off From Mythos
May 13, 2026

French AI startup Mistral is reportedly working on an alternative to Anthropic’s Mythos. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this...

Artificial Intelligence
Virgin Voyages Turned 1,500 AI Agents Into a Workforce
May 13, 2026

Virgin Voyages now runs more than 1,500 active artificial intelligence (AI) agents across its shoreside and shipboard operations. The results are showing up in the revenue line. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Artificial Intelligence
Financial Services Firms Lead Enterprise AI Adoption as 85% Boost Budgets
May 13, 2026

Financial services firms have put AI to work on more tasks than healthcare and media combined, and they’re not done yet. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Artificial Intelligence
A 1960s Farming Study Saw the AI Boom Coming
May 13, 2026

For every technology that takes off and lasts, like desktops and iPhones, there’s a graveyard of ones that burst onto the scene only to flame out (cue Blackberrys and Segways). Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Artificial Intelligence
Anthropic Scales Legal AI as Lawyers Become Cowork’s Top Users
May 12, 2026

Anthropic has added several new tools to Claude for the legal industry. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form,...

Artificial Intelligence
Enterprises Look Beyond Token Counts to Measure AI
May 12, 2026

Inside some of Amazon’s engineering teams this spring, the goal wasn’t to ship faster or close more tickets. It was to rack up tokens. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Artificial Intelligence
Better.com’s AI Agent Resolved 35% of Mortgage Calls Alone 
May 12, 2026

Mortgage follow-up calls have long been a bottleneck that loan officers absorb one conversation at a time. Better.com is routing that call volume through AI. Betsy, the company’s generative artificial intelligence loan agent, handled nearly 100,000 mortgage-related calls per month in 2025 and resolved 35.5%...

Artificial Intelligence
Sam Altman’s Investments Face Scrutiny From Oversight Committee
May 12, 2026

The House Oversight Committee is seeking more information on OpenAI CEO Sam Altman’s personal investments. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
The Second Coming of Secondments? FDEs Hit the CFO Office
May 12, 2026

Silicon Valley is reinventing the traditional Wall Street practice of secondment. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...