Opinion

Opinion
The Other Reason That Businesses Need to Know Their Customer
May 06, 2025

Understanding a customer’s business inspires proactive solutions, Marqeta Head of Global Strategic Partnerships Anat Hoida writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Opinion
Arculus CPO Sees ‘Fundamental Shift’ in Payments Landscape
May 05, 2025

Insights come from listening to customers, CompoSecure/Arculus Chief Product and Innovation Officer Dr. Adam Lowe writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Opinion
Flipping the Script: How Smart Companies Turn Payouts Into Profits
May 02, 2025

With embedded banking plus issuing, companies can gain revenue from payouts, Ingo Payments SVP, Strategic Partnerships Jon Gaskell writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and...

Opinion
FIS: ‘Show-Tell-Show’ Approach Bolsters FinTech Client Success
May 01, 2025

Fostering a collaborative environment is key in helping clients meet challenges, FIS Vice President, Customer Success Meghan Oakes writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article...

Opinion
Trust-Based Partnerships Are the New Currency of Success
April 30, 2025

Trust elevates client relationships into strategic partnerships, Coupa Chief Customer Officer John Frank writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Opinion
How an ‘Ears First’ Strategy Turns Conversations Into Client Outcomes
April 29, 2025

An “ears first” approach to customer conversations yields insights, Boost Payment Solutions Head of Product and Commercialization Zachary Held writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to unlock this...

Opinion
Visa Leverages the Listening Economy to Solve Customer Pain Points
April 28, 2025

Empathy combined with creativity leads to products that help clients unlock their potential, Visa Global Head of Acceptance Solutions Rob Cameron writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.” Get the Full Story Complete the form to...

David S. Evans
Cheer Up America, You Get Some of the Most Happy Awards, Too
April 11, 2025

The World Happiness Report was released on March 20, which, in case you didn’t know, was the UN’s International Day of Happiness.  The big reveal is who is the happiest country of them all. And who is up or down. Get the Full Story Complete...

Opinion
Uncertainty Overload: Tariffs Cast Shadow on FinTech Funding and Growth
April 07, 2025

So far, there have been 10 Mondays in the Trump administration, each possessing its own variety of manic behavior. “Manic Mondays,” we’ve been calling them. For example, there was the Monday when the CFPB looked like it was going to be deleted. Then there was...