Kitchen United has shut down its in-Kroger omnichannel food halls, begging questions about the future of new in-grocery-store restaurants. The food service company, which specializes in ghost kitchens and provided Kroger with in-store multi-brand food halls available both for on-site purchasing and digital ordering, has...
As restaurants look for ways to drive employee satisfaction amid inflation, tips are not the only added payments that operators are leveraging. In an interview with PYMNTS, Chef Ana Castro of New Orleans Mexican restaurant Lengua Madre noted that the eatery has introduced a 4%...
As restaurants increasingly adopt tech features, curbside pickup is proving to be the most common digital offering. By the Numbers Most restaurants now offer curbside pickup. According to a PYMNTS Intelligence study last year, 55% of all restaurants have implemented curbside pickup, and that share...
As the rise of digital ordering has increased the popularity of restaurant takeout, independent restaurants are rethinking their holiday season menus for off-premises optimization. In an interview with PYMNTS, Randy Ramdass, operational manager of HAAM, a plant-based restaurant in Brooklyn, New York, spoke to how...
While the majority of consumers are not sold on ghost kitchens, a significant portion relishes the reprieve that the all-digital model gives from face-to-face interaction. By the Numbers The PYMNTS Intelligence report, “Connected Dining: The Robot Will Take Your Order Now,” drew from a survey...
Warner Bros. Discovery is becoming the latest company to open a themed restaurant to deepen consumers’ connection with their brands, bringing a “Friends”-themed coffeeshop to Boston. The first Central Perk Coffeehouse opened in the city Tuesday (Nov. 14), inspired by the shop of the same...
As restaurants look to reach tourists and travelers, PYMNTS Intelligence revealed that digital platforms can help them influence high-income diners. By the Numbers The latest installment of the PYMNTS Intelligence Connected Dining series, “Tracking the Impact of Digital Tools on Food Tourism and Travel Preferences,”...
Shake Shack, the fast-casual restaurant chain, has had success with its use of kiosks. These self-service ordering stations have helped the company reduce labor hours and proven to be a high-margin channel, contributing to improved profitability. According to analyst Peter Saleh from BTIG, Shake Shack...
Yum Brands is going all-in on data in its ongoing efforts to have “100% of sales powered by digital,” gearing up to combine insights across all its brands. On a third-quarter earnings call Wednesday (Nov. 1), executives from the quick-service restaurant (QSR) giant, the parent...
