McDonald’s has not had an easy road. It had to continually rebrand itself to keep up with changing consumer sensibilities around health. It has also had to shift strategies to keep up with competition from other QSRs — which is no longer just about the...
The restaurant industry has seen its share of futuristic innovations and bots, particularly in the fast-casual and quick service restaurant (QSR) spaces. Spyce is the latest to launch one of its own: A fully robotic kitchen that enables the bowl-based restaurant to fit into a...
There isn’t much separating the best from the rest when it comes to QSR innovation – except when it comes to in-store payments. Research inside the latest Restaurant Readiness Index reveals 57 percent of top QSRs accept contactless payments and 43 percent accept QR codes,...
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Vegetarians and vegans, who forego meat and animal byproducts on principle, may be willing to settle for a burger that doesn’t really look, smell, taste, or feel like a burger due to a moral conviction. However, that product can never fulfill their hopes for a...
Online ordering: the asset that’s a burden, the blessing that’s a curse, the “Can’t live with it, can’t live without it” of restaurant life. There’s a lot to be said both in favor of and against putting one’s menu online, and particularly on third-party aggregation...
Smartphones at the dinner table? Bruno Degiovanni, VP of digital payments Western Europe at Mastercard, is against it – and as an Italian, he’s not alone. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
Kentucky Fried Chicken (KFC) was serving Kentucky Fried Nothing in the U.K. last week, when distribution issues with a new supplier prevented chicken supplies from reaching stores, forcing the fast food chain to temporarily shutter roughly 750 of its 900 locations. Get the Full Story...
Getting customers through restaurants’ doors and getting restaurants through customers’ doors are two very different things. One can lead a business to succeed, even thrive, while the other can spell its gradual demise. Get the Full Story Complete the form to unlock this article and...
