In an average week, the average consumer spends about 24 hours online – exactly 1/7 of their time. They use their phones to order food and to decide what they eat before they order. They shop, pay bills, book and manage travel – all digitally. With risk, of course, due to endemic...
The world is changing – in some ways highly reported, in others less so. Millennials are credited as the digital generation, leaving their parents and grandparents behind, even though a majority of consumers over the age of 60 are banking online and regularly interacting with chatbots....
The world is full of inefficiencies, some more grating than others – such as B2B transactions’ ongoing reliance on paper for payments to the ongoing “tax” fraudsters and cybercriminals are exacting from businesses and financial institutions. But the good news is that where there are inefficiencies, there is a business...
New technologies bring new opportunities to serve consumers, and retailers are offering their customers more digital options than ever to meet their wants and needs. They are innovating to meet consumer demand for new payment methods, and to improve customer convenience through technologies such as kiosks. At...
While pricing is the battleground retailers often prefer to fight on, the race to the bottom isn’t really the way to consumers’ hearts. Price has power, but convenience often has more. Amazon has demonstrated it with explosive growth over the last five years, business travelers...
Where there are underserved consumers looking to enter the digital ecosystem, there are innovators big (and, in some cases, very big) and small looking to serve them. But where there are new opportunities for access or speed, fraudsters and cybercriminals are sure to follow. And not all threats or risks...
With new risks come new solutions, and banks are taking this approach to data security: They are adopting technologies such as biometric authentication to protect sensitive information. At the same time, individual credit units may be small, but in aggregate they pack a punch. In addition, Snap’s stock has dropped precipitously...
Consumers, as it turns out, like to be able to do for themselves whenever easily possible. Online or in the real world, while shopping for goods or ordering food, consumers’ favorite experiences seem to be the ones they can self-direct. The trick is making self-direction easier, by enabling more context in...
While children are sitting in schools studying the “real” three Rs (reading, writing and arithmetic), payments peeps will be looking at the local version: risk, rewards and real time. What all three have in common is being on the rise. Businesses want to get paid and...
