Consumer Insights

Consumer Insights
Consumers Invest 88% More on Education When Using Embedded Lending
May 09, 2024

Embedded lending is a credit option that many merchants and financial institutions deliver to their customers to reduce friction and streamline purchasing. As consumers go through checkout — either in-store or online — they might be invited to cover the cost of the purchase with a new credit card. Or they...

Consumer Insights
Budget-Strapped Consumers Are Tired of Being Asked to Tip Self-Checkout Kiosks
May 07, 2024

For financially constrained consumers, the pressure to tip is verging on the ridiculous, with many customers even asked to add gratuity at self-checkout. By the Numbers The December installment of the “Consumer Inflation Sentiment” series, “Tipping Over: Consumers Reducing Spending and Avoiding Tips,” drew from...

Consumer Insights
New York Fed: Fewer Renters Expect to Ever Buy Home
May 06, 2024

Renters are less confident that they will ever own a home than they have been since the Federal Reserve Bank of New York began asking them about this prospect. The share of renters who expect to own a home dropped to 40.1% in the New York Fed’s 2024...

Consumer Insights
Five Ways Consumers Are Pumping the Brakes on Spending
May 06, 2024

We may be witnessing the beginnings of a great pullback in consumer spending. At least in some areas. As paycheck-to-paycheck living remains a reality for most U.S. consumers, the strategies are multipronged: trading down, trading off, or choosing where to allocate what seem to be increasingly limited resources....

Consumer Insights
34% of Gen Z Consumers Say Splurging Contributes to Financial Distress
April 30, 2024

Spoiler alert: The title of PYMNTS Intelligence’s new report, “Why 60% of Gen Z’s Live Paycheck to Paycheck” gives away a key finding. Six in 10 Generation Z consumers say it’s a challenge to make ends meet. The report, which was based on surveys with 3,405 U.S. consumers, found that many...

Consumer Insights
44% of Consumers Need Multiple Prompts for Card-Linked Offers
April 26, 2024

Card-linked offers — those special promotions designed to encourage consumers to use their credit and debit cards at specific locations or for specific items — are used by about 2 in 5 cardholders. As PYMNTS Intelligence found in researching “Card-Linked Offer Growth Hinges on First-Time...

Consumer Insights
Mother’s Day Spending Expected to Dip Following 2023 Record
April 25, 2024

American consumers are projected to spend $33.5 billion on their moms next month. That’s according to new data from the National Retail Federation (NRF), which noted that amount is the second-highest in the history of its surveys of spending on Mother’s Day, following last year’s...

Consumer Insights
Brazilian Shoppers Surpass US, UK Counterparts in P2P Payments
April 24, 2024

Despite outsized growth in Click-and-Mortar™ shopping opportunities in Brazil during the last three years, retailers there still don’t offer 39% of the digital features consumers want.  This is just one finding from PYMNTS Intelligence’s “2024 Global Digital Shopping Index: Brazil Edition,” which was commissioned by Visa...

Consumer Insights
Gen Z Shoppers Want Things, Not Experiences
April 22, 2024

As consumers save for big purchases, Gen Z is proving to be the only generation that would rather save up for an object they will get to keep than an experience that will make a memory, PYMNTS Intelligence research finds. By the Numbers The new...