Bank Sites Deluged With Stimulus Payment Status Checks

mobile banking

Some U.S. banks are experiencing website issues Wednesday (April 15) as customers log on to see if their stimulus payment has been deposited.

ThousandEyes, a San Francisco internet and cloud intelligence company, told PYMNTS its tests confirmed the issue isn’t with the web or with increased network demand. Instead, the problem appears to be with the apps themselves.

“We put out a tweet with a sample screenshot to demonstrate the issue and impact,” Angelique Medina, the company’s director of marketing, said in an email. “ThousandEyes tests show that the network is clean and not the source of the disruptions, suggesting issues are at the application layer.”

Downdetector, a global company that tracks troubles with websites and mobile apps, tweeted that Bank of America, PNC, Capital One, TD Bank, Santander, Ally, SunTrust Bank, Wells Fargo, US Bank, City and Chase, among other financial institutions, were having troubles.

The Charlotte Observer reported online banking services at SunTrust and BB&T Bank were down Wednesday as customers logged on to their checking accounts in search of the federal payment of $1,200, $2,400 or more from the federal government.

The payments to individuals are part of the $2 trillion Coronavirus Aid, Relief, and Economic Security (CARES) Act passed by Congress and signed into law by President Donald Trump nearly three weeks ago.

Many of those payments, aimed at relieving the economic impacts of the coronavirus, arrived Wednesday via direct deposit to taxpayers. The report said the stimulus payments that were deposited on Wednesday came on what is typically payday for many workers. The added volume put a strain on the system.

Kyle Tarrance, a spokesman for the Charlotte banks, which merged last year to become Truist, told the newspaper they are “working as quickly as possible to restore all services.”

Also on Wednesday, the Internal Revenue Service (IRS) announced it has launched a “Get My Payment” tool to enable filers to check on their relief money from the federal economic stimulus bill.



The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.