When patients step into a doctor’s office, they expect care, not confusion. Yet for millions of Americans, the patient journey doesn’t end with diagnosis. It derails at the payment level. The latest PYMNTS Intelligence from the June 2025 PYMNTS Data Books report, “Clicks, Care & Copays—How Each...
Telehealth has cemented itself as a standard delivery channel in U.S. healthcare, especially among young generations. However, while care has gone digital, payment systems largely have not. For providers, this growing disconnect between virtual care delivery and outdated billing workflows isn’t just an operational oversight;...
The healthcare sector is hardly a simple one. And its vast and fragmented ecosystem of providers, payers and platforms can make it fertile ground for scams. On Monday (June 30), the U.S. Justice Department announced the results of its 2025 National Health Care Fraud Takedown,...
As other sectors accelerate into the digital age, the healthcare industry’s lingering reliance on manual payment systems is proving to be a critical bottleneck for its financial health and operational efficiency. A recent PYMNTS report, “Healthcare Payments Need Modernization to Drive Financial Health,” dives into...
Samsung is reportedly developing a hub for patients to share health data with their doctors. That’s according to a report Monday (June 16) from Bloomberg News, which noted that the project is designed to help people remember the guidance their healthcare providers offered during appointments....
In an era where digital convenience defines end-user expectations, healthcare remains one of the few industries still operating with a payment system that can feel pre-internet. In many industries, friction is seen as a necessary evil. In healthcare, it has been normalized for decades. From...
Patients often visit the doctor with a headache and leave with a new one. On the one hand, the digital transformation of healthcare is accelerating, with younger generations at the forefront of using remote telehealth visits and digital health tracking tools like Fitbit and Apple...
CVS Health reportedly plans to invest $20 billion over the next 10 years to build a “tech-enabled consumer health experience” that will encompass the company, its vertically integrated businesses, and other companies, including competitors, who want to join. The project planned by CVS aims to...
Paytient secured $40 million from Trinity Capital to expand its employer- or health plan-embedded cost-smoothing solutions to new markets. The company aims to expand these solutions — which enable patients to manage out-of-pocket healthcare costs over time, without interest or fees — into large group...