JRNI, formerly BookingBug, announced on Tuesday (June 11) the launch of its Marketplace, which gives customers access to prebuilt apps and scalable integrations from technology partners, system integrators and developers around the world.
In a press release, JRNI said that via Marketplace, business customers can quickly bridge the digital to physical divide. “Marketplace enables our customers to put omnichannel conversion at the heart of their business by integrating with critical enterprise systems,” said John Federman, JRNI’s CEO. “Our customers can now fully manage multiple channels and services, lead times and availability, staff schedules, customer data and more, which will help them increase conversions.”
According to JRNI, Marketplace allows for collaboration, expanded partnerships and easier integration with existing enterprise processes and systems. There are more than 20 integrations and app extensions being offered by JRNI partners. Those partners include Adyen, Microsoft, Natilik, Oracle, PayPal, Reserve with Google, Salesforce, Stripe, Twilio and Yext, among others, the company said in the press release.
“Marketplace creates an opportunity to apply the best possible technology that addresses business and IT priorities, with a clear focus on delivering the desired outcomes for the enterprise, IT teams and end users,” said Chris Gascoyne, Natilik’s director of customer experience. “Through Marketplace, we’re able to extend the capabilities of our Cisco Finesse call center dashboard to access and manage appointments seamlessly. With a suite of solutions spanning the complete range of interaction channels, our customers are empowered to deliver a truly exceptional experience – increasing both the productivity and effectiveness of our workforces at the same time.”
Amit Bhalla, vice president of strategic partnerships at Tulip, said the company shares JRNI’s mission to enable companies to provide personalized experiences to the masses. “The partnership with JRNI really aligns to our vision as a business, and we’re thrilled to be part of the Marketplace ecosystem, as it allows us to stand out and expand our market reach by offering Tulip’s Clienteling and Store Associate Mobility solution in new and exciting ways.”