When it comes to accepting payments, merchants in the food and beverage (F&B) industry have varying needs. While larger merchants want solutions that can provide them with extensive data, smaller merchants often want solutions that are intuitive and easy to use.
In the latest Mobile Point-of-Sale (mPOS) Tracker, PYMNTS examines one coffee company's quest for the right mPOS solution. Find that feature story, plus the latest updates from around the space.
Goalz Restaurant Group, for one, adopted a new mPOS solution — in this case, for the company’s Church’s Chicken quick-service restaurant (QSR) locations. The cloud-based mPOS solution, which can run on an iPad, has been adopted at some existing Church’s Chicken locations. It will be introduced to 200 forthcoming locations over the next three to five years.
Retailers, like high-end fashion company Mulberry, are also turning to mPOS to get ahead. For Mulberry, the goal is not just to use an mPOS solution to enable checkout anywhere in the store, but to furnish sales associates with additional capabilities. A newly debuted solution at the company’s stores works to enable the associates to access a product catalog, browse in-store and online product inventory, view customer profiles and send personalized messages and product requests to back-room employees.
In the online retail realm, eBay is making changes to its payment acceptance and warming up to mobile wallets. The company recently announced it would enable merchants selling through its app or website to accept Apple Pay. A select group of customers will gain the option to pay with Apple Pay this fall, the company said, and it will become available to all customers by the end of 2021.
How A Simple mPOS System Can Keep The Java Flowing
Food and beverage businesses tend to hire seasonal workers, especially younger workers who may be less experienced with mPOS systems, which means new hires are in for a lengthy training period if the mPOS system is complex. However, smaller F&B operations typically don’t require the depth of data provided by complicated POS systems, and find it more important to have an mPOS solution that is simple and intuitive so that new employees can get up and running quickly, said Matt Bregar, president of New Mexico Piñon Coffee.
“We probably have at least one new user a month that we’re bringing in and training, on average,” Bregar said.
In this month’s feature story, Bregar and Madison Rumbaugh, New Mexico Piñon Coffee’s business development manager, discussed their search for the right mPOS solution and what features are important to support a small coffee company at both pop-ups and café locations.
For the full story, download the Tracker.
About The Tracker
The mPOS Tracker™ is the go-to resource for staying up to date on a month-by-month basis. The Tracker highlights the contributions of different stakeholders, including institutions and technologies coming together to make this happen.