Lloyds, TSB Transition Is Not Off To A Good Start

By PYMNTS | September 9, 2013

Lloyds bank previously announced that the new TSB bank would become a standalone bank, but reassured customers that the transition would be “seamless.” However, Monday was the first morning that five million Lloyds customers were transferred to the newly-launched TSB and several customers complained that they were unable to get on the website.

According to The Telegraph, the TSB and Lloyds websites crashed because they were both backed-up with too many people logging on. The article reports that both sites were up and running again by the mid-morning, however customers were not pleased and took complaints to Twitter and other social media sites.