Mobile Commerce

Chase’s New App Pays Back Instantly At The POS

Chase has rolled out another mobile banking app — but this one allows consumers to redeem cash-back rewards instantly and use them during checkout.

Chase announced yesterday (Sept. 9) that it has launched the Chase Freedom Mobile App, which will enable cardholders to redeem cash-back rewards and pay at the register at participating merchants. Those merchants include Gap, Target, Lowe’s, Starbucks, Toys”R”Us, TGI Fridays and Regal Entertainment Group, among others.

“Chase Freedom cardholders earn unlimited 1 percent cash back on all purchases and can activate to earn 5 percent total bonus cash back on up to $1,500 in purchases each quarter at a variety of retailers,” said Pam Codispoti, President of Chase Consumer Branded Cards. “Now, we’ve made it easy for cardholders to take those cash-back rewards with them wherever they go. With the Chase Freedom Mobile App, heading out to shop, dine or have fun just got a whole lot more rewarding.”

The app, which is available on the Apple App Store and Google Play, allows Chase Freedom cardholders to use their Chase user ID and password to login and redeem the cash-back rewards. Cardholders can use one of three options:

  • Redeem by selecting the merchant and enter the amount of rewards to use.
  • Pay using a custom e-gift card created directly on their device.
  • Present their phone at checkout to complete the purchase.

And if those rewards don’t match the entire purchase cost, the customer can simply use another payment form to cover the rest. Gift cards can also be stored in the app at the participating merchants. Outside of the new features, the Chase Freedom Mobile App also enables cardholders to activate the quarterly 5 percent bonus cash back for the Chase Freedom card from their phone, and also use Chase QuickPay within the app to send and receive money.

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Latest Insights: 

The Which Apps Do They Want Study analyzes survey data collected from 1,045 American consumers to learn how they use merchant apps to enhance in-store shopping experiences, and their interest in downloading more in the future. Our research covered consumers’ usage of in-app features like loyalty and rewards offerings and in-store navigation, helping to assess how merchants can design apps to distinguish themselves from competitors.

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