Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Chatbots
Shopify Throws Hat Into Chatbot Ring
November 01, 2016

Shopify’s online store platform is integrating with Sundown AI’s artificial intelligence platform named Chloe. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Chatbots
Bank of America Launches Erica, Its Virtual Assistant
October 26, 2016

Bank of America is gearing up to launch a virtual assistant named Erica, which will rely on artificial intelligence to provide tips for mobile phone users to enhance their finances. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Chatbot Tracker: Friends’ Joey Tribbiani, Dead Friends, Brushing Habits And … Swearing
October 25, 2016

Indeed, chatbots have shown their timeliness, responsiveness and usefulness for many companies and consumers. Need to register to vote? A chatbot has you covered. Want to renew your driver’s license? They’re working on that. Have a food question? A chatbot will even help you order a...

Chatbot Tracker: The Greats, The Bums And The ‘Now What?’
October 18, 2016

There’s no doubt that, most of the time, chatbots are beneficial to the future of online commerce, payments and interaction with consumers. While not fully mainstream — most customers don’t even realize they’re connected to a bot — they do seem to be popping up...

Artificial Intelligence
“RegTech” AI: SMEs And Banks To Benefit
October 17, 2016

Regulatory compliance is about to integrate the use of artificial intelligence (AI). New AI technologies applied to regulatory requirements are expected to save big banks big bucks but also allow SMEs to comply with rules and policies for less cost.

Chatbot Tracker: Are We Waiting For A Chatbot Hero?
October 11, 2016

More and more, chatbots are entering the B2C world without consumers even realizing it’s happening. But are we waiting for some big, wow-worthy, famous, life-changing chatbot in order for the concept to become mainstream? A “chatbot hero,” if you will? Get the Full Story Complete...

Chatbots
The Bots Boom And The Future Of Financial Responsibility
October 11, 2016

Chatbots are taking over the world. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to...

Chatbot Tracker: Register To Vote, Renew Your License & Talk To The President
October 04, 2016

The whole point of chatbots is to streamline customer experiences. So, what about those taxpaying customers? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Chatbot Tracker: The Hungry, Hospitable Chatbot
September 27, 2016

Headed out for a bite tonight? Or, are you ordering in? Chances are a chatbot may have some involvement in your dining experience, even if you’re not completely addressing said chatbot. Get the Full Story Complete the form to unlock this article and enjoy unlimited...