If chatbots are slated to help people, how do they know what to ask or how to respond? And where does all that data come from? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
Chatbots — with their artificial intelligence capabilities — were designed to help humans. At least, that’s what many of their developers say they were commissioned to do. But sometimes, maybe they’re too helpful. Get the Full Story Complete the form to unlock this article and...
A 15-minute call may save you 15 percent (or more) on car insurance, but what about answering those questions related to insurance? GEICO has unveiled its virtual assistant named Kate to take care of that, without appearing like a caveman or a gecko. Get the Full Story Complete...
Heading into the new year, most everyone, retailers included, is looking within to enhance our lives and businesses from knowledge already ascertained and move that understanding forward. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...
Chatbots have had quite the year. Bots can order a personal pizza, book a flight to anywhere, stir up a cocktail recipe, ship last-minute holiday gifts, memorialize dead relatives and bring back infamous “Friends” characters, register voters to vote or get a new driver’s license and help...
More banking bots are popping up each week. Russian chatbot TalkBank launched last week, and back in November, at Money20/20, Mastercard launched its KAI chatbot and Bank of America launched Erica. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...
AI brings a lot of promise and will become essential to the growth of the U.S. in the future, but without improvements in education and social services, it could also cause millions of job losses, the White House said in a report on the impact AI...
Starbucks is using AI to reach its customers in new ways and possibly increase its growth and boost sales in the process. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...
Yahoo has reportedly canceled its mobile travel assistant chatbot Yahoo Radar, which was billed last summer as the perfect way to plan your next vacation. The tool was an alternative to online travel websites that relied on artificial intelligence and chatbots to research trips for consumers....
