First it was a way to connect with college friends. It then integrated the rest of the world, added business pages, welcomed an instant messaging system and eventually started working with organizations for personalized chatbots. With all of these features, it seems like social media...
Chatbots have been around for quite some time, but businesses have had trouble getting them fully off the ground. Before a certain social media giant started participating in the chatbot scene, consumers were required to download various apps on their devices for access. Get the...
Whether someone is buying a product, attending a concert or renting a truck to move furniture, there’s some level of customer service involved. It’s the one major thread running through nearly every business. Get the Full Story Complete the form to unlock this article and...
Although Eno is a new way for Cap One and its customers to communicate, Ken Dodelin, VP of digital product development at Capital One, says that it’s really not all that new. He tells Karen Webster that it simply builds on the way in which...
Lantern Credit, the financial technology company aiming to solve systematic inefficiencies in the consumer credit industry, announced Friday (March 10) that it has acquired the Abstract Regression-Classification (ARC) Machine Learning Library. Get the Full Story Complete the form to unlock this article and enjoy unlimited...
Capital One announced the launch of Eno, a new text message-based assistant that can help customers with a variety of banking and credit card activities. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
Think call centers are on the way out? Think again. They’re evolving to provide a point of service, as they always have, at that last moment of payment, but with new security measures in place, as IntraNext CEO Patrick Brown tells PYMNTS’ Karen Webster.
Today’s connected universe has seen its fair share of innovative technologies to help make consumers’ lives easier. From on-demand car rides with Uber to controlling the air conditioning and heating system in a home via Nest or streaming any movie or TV show from the...
In the chatbot space, there are a myriad of companies developing new ways to seamlessly integrate bots or virtual assistants into customer service interactions. One of the industries that may be moving ahead of the others is the financial space, where there have recently been...
