TD Bank Suffers Outage; Says Security Not An Issue

After suffering a major IT systems outage, TD Bank’s system is now back online, BleepingComputer reported.

The outage started at around 2 a.m. Eastern time Thursday (Feb. 25) and prevented users from accessing their online accounts, using ATMs and checking balances over the phone, the report stated.

The message users got when attempting to log on was that the system was down “due to planned maintenance activity,” according to the report. It appeared in both the mobile app and on desktop computers.

“Due to an unforeseen technical issue, customers and employees are currently unable to access account information in person, online, or by phone,” TD Bank tweeted. “We are working on this and hope to have it fixed within an hour or two.”

Later, TD Bank confirmed that the outage was not caused by a security-related issue. The systems were restored around 9:45 a.m. on Thursday, but BleepingComputer reported users were still seeing issues with their accounts even after that. Deposits made Wednesday (Feb. 24) or during the outage weren’t credited to their accounts.

The bank, in response, said it was still processing the deposits, which would appear within the hour. According to BleepingComputer, the bank hadn’t provided a reason for the outage.

In separate news, TD Bank in January unified its teams for commercial, corporate and specialty banking in what it said was a way to help offer a better customer experience with more streamlined procedures and opportunities for growth.

Under the umbrella for corporate and specialty banking are numerous other types of banking, including Asset Based Lending, Equipment Finance, Institutional Healthcare and Higher Education, Commercial Real Estate and Global Trade Finance.

TD Bank’s commercial division previously incorporated middle-market, community and small business lending, alongside the deposits, treasury management and more. The new combined bank will handle the old commercial bank items like restaurant franchises, nonprofits, medical and dental practices and also the categories formerly under corporate and specialty banking.