Investments

Freshdesk Raises $55 Million In VC Round

Freshdesk, the provider of cloud-based customer engagement software, announced Friday (Nov. 4) a $55 million round of venture funding.

In a press release, the company said the Series F round of funding was led by Sequoia Capital India, which is a new investor, and existing investor Accel.

“We have been backing Freshdesk since our seed investment. We are excited about Freshdesk becoming one of the global iconic SaaS companies in the future.” said Sameer Gandhi, partner at Accel, in the press release.

Since the last round of funding in April 2015, Freshdesk said it doubled its customer base to over 80,000, opened a new office in Europe and added two new products, Hotline.io, an in-app support and engagement platform for mobile-first businesses, and Freshsales, a CRM solution and sales system for sales teams. Freshdesk was also included in Gartner’s May 2016 Magic Quadrant for the CRM Customer Engagement Center and was included in The Forrester Wave: Customer Service Solutions For Midsize Teams for the first time.

“We are excited to have Sequoia Capital India as a new investor. The expertise and the excitement they bring will round out our already world-class team,” said Girish Mathrubootham, founder and CEO of Freshdesk, also in the press release.

With the addition of Hotline.io and Freshsales to Freshdesk’s product portfolio, the new offerings expand the potential reach to mobile-first companies and sales teams. The latest round of funding will be used to accelerate the growth of these products and scaling Freshdesk and Freshservice, as well as the expansion of regional teams across the world, the company said. Outside of its headquarters in San Bruno, Freshdesk has offices in London, Sydney, Berlin and Chennai.

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