Merchant Innovation

Amazon Business Now Has More Than 1 Million Customers

Amazon Business announced Tuesday (July 25) that it now boasts more than one million business customers since launching the service in April of 2015. Amazon Business offers business-only pricing on millions of products and access to more than 85,000 business sellers.

In a press release, Amazon Business said it serves businesses of all sizes and across multiple industries, including daycares, educational institutions, Fortune 50 companies, government agencies, hospitals, labs, restaurants, small and medium-sized businesses (SMBs) and sole proprietors.

“We are grateful to our customers for helping us reach this significant milestone,” said Prentis Wilson, vice president of Amazon Business, in the press release. “Their feedback has been invaluable in helping us better serve businesses and organizations of various sizes — from local government agencies to global enterprises. We are constantly looking for ways to innovate on behalf of customers, and will continue to build out features that delight them. We are striving to set a new standard for B2B eCommerce with Amazon Business, and it’s still day one for us.”

Amazon Business customers include Con Edison of New York, Gwinnett County Public Schools, Intermountain Healthcare, Johns Hopkins University, King County, the Mayo Clinic, Siemens in the USA and Stanford University, among others.

“The transition to Amazon Business was a breeze,” said Danielle Hinz, chief procurement officer at King County, in the same press release. “Setting up our users was simple and didn’t require any staff training. In addition, Amazon Business has helped us realize county-wide cost savings, such as providing access to business-only pricing with quantity discounts. We are also able to track purchases easily by department and user. We appreciate and value that transparency in our organization.”

In April, Amazon announced the launch of the Amazon Business B2B service in the U.K. At the time, Visa simultaneously revealed it was working with Amazon to link its commercial cards within Amazon Business, a move that would further help clients manage expenses and spending. Visa announced shortly after it had brought that same collaboration to Amazon Business in the U.S.

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PYMNTS STUDY: THE CROSS-BORDER MERCHANT FRICTION INDEX – JUNE 2020

The PYMNTS Cross-Border Merchant Friction Index analyzes the key friction points experienced by consumers browsing, shopping and paying for purchases on international eCommerce sites. PYMNTS examined the checkout processes of 266 B2B and B2C eCommerce sites across 12 industries and operating from locations across Europe and the United States to provide a comprehensive overview of their checkout offerings.

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