Security & Fraud

Travelex Attack Forces Shutdown Of Samsung Pay’s Cross-Border Transfers

Travelex Attack Forces Shutdown Of Samsung Pay’s Cross-Border Transfers

A New Year’s Eve ransomware attack on Travelex continued to affect global businesses and customers today, including multiple Samsung Pay users, according to reports.

A company representative confirmed that Samsung Pay’s international transactions have halted as technicians continue their efforts to resolve the issue. Any users attempting to make a financial transfer via Samsung Pay will be unable to complete the process.

The online attack impacted a number of Britain’s biggest financial institutions (FIs), many of which use Travelex in financial operations. Some U.K. individual customers utilize the Travelex service directly as well.

Samsung Pay’s international money transfer is currently exclusive to U.S. customers.

As of today, the Travelex website still redirects to an advisory page, informing customers that the site is down as a “precautionary measure.” This follows the attack in which hackers asked for $6 million in exchange for the return of private consumer information. Travelex maintains that there is no evidence that the customer data – including personal information such as credit cards and birthdates – has been compromised.

Travelex, which is owned by financial services group Finablr, exists in over 70 markets. Company employees are now using pen and paper to process and record transactions at its 1,200 worldwide terminals, several of which are in airports.

Samsung earlier today (Jan. 9) issued the following statement:

“We are aware of a recent incident impacting the internal systems of our partner, Travelex. Samsung Pay has not detected any abnormal activity on our own systems, and we have been informed by Travelex that there is no indication that Samsung Pay user transactions or customer data have been affected by the incident. As a precautionary measure, Samsung and Travelex decided to disable the international payment service at this time.”


New PYMNTS Report: Preventing Financial Crimes Playbook – July 2020 

Call it the great tug-of-war. Fraudsters are teaming up to form elaborate rings that work in sync to launch account takeovers. Chris Tremont, EVP at Radius Bank, tells PYMNTS that financial institutions (FIs) can beat such highly organized fraudsters at their own game. In the July 2020 Preventing Financial Crimes Playbook, Tremont lays out how.