February 03, 2024
The Automat Is Back, Thanks to the Rise of Self-Service...
Self-service technology is bringing us full-circle — the automat seems to be making a comeback around the world. The automat, which readers may know only from its appearance in mid-century...
February 01, 2024
Amazon Beta Launches Generative AI Shopping Assistant Rufus
Amazon has beta launched a new generative artificial intelligence (AI)-powered shopping assistant. Dubbed “Rufus,” the assistant is now available to a small subset of customers using the Amazon mobile app and...
January 31, 2024
Who Controls Your Phone: Client-Side Scanning and the Future of...
This article examines the intersection of technology, privacy, and ownership, discussing client-side scanning (“CSS”), where a user’s smartphone scans its owner’s files, text messages, and photos for unlawful material, with...
January 31, 2024
A Secure Digital Society without Strong Encryption is Unthinkable
This concise article delves into the pervasive deployment of encryption across billions of devices, safeguarding our data both during communication over networks and storage within our devices. Next it discusses...
January 30, 2024
Starbucks Uses AI-Powered Personalized Rewards to Boost Frequency and Spend
Starbucks is seeing its artificial intelligence data efforts boost its rewards program effectiveness, incentivizing consumers to spend more and visit more often. On a conference call Tuesday (Jan. 30) accompanying...
January 25, 2024
Gen Z Consumers Are D2C Brands’ Best Customers
When it comes to buying directly from brands, Generation Z is ahead of the curve. By the Numbers The PYMNTS Intelligence report “The Online Features Driving Consumers to Shop With...
January 15, 2024
Container Store Says Receipt-Level Data Helps Boost Shopper Loyalty
Tory Marpe, vice president of loyalty and CRM at The Container Store, told PYMNTS that the days of one-size-fits-all loyalty programs are over. “If you have a loyalty program, customers...
January 12, 2024
Smart Kitchen Devices Use Subscription Models to Drive Recurring Revenue
As artificial intelligence makes its way into more kitchen devices, kitchenware companies are noting the opportunity to drive not only sales of smart appliances but also recurring revenue via ongoing...
January 11, 2024
Buyer-Supplier Relationships Are Being Reshaped in a Crucible of Convenience
Change can happen slowly, and then suddenly all at once. And the B2B payments space is increasingly moving away from the incremental drip of change toward the full-on sprint of...