Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
CFTC Examines Agentic AI’s Growing Role in Finance
September 21, 2026

The Commodity Futures Trading Commission (CFTC) is hosting a series of roundtables devoted to new technologies in U.S. financial markets. The Frontier Forum series, hosted by the CFTC’s Innovation Task Force, will kick off next month with a discussion of artificial intelligence and agentic finance,...

Artificial Intelligence
DoorDash Gives 10,000 Employees an AI Data Analyst
September 21, 2026

A DoorDash employee who wants to know why orders dipped in California last week can put the question to an artificial intelligence agent called Vera. Questions like that have previously been the data team’s job. DoorDash built the agent for its own staff. It answers...

Artificial Intelligence
Meta’s Muse Tops ChatGPT as AI Agents Head for Checkout
September 21, 2026

Meta’s Muse reached No. 1 spot on Apple’s App store ranking 10 days after launch. It passed ChatGPT to get there. The debut was quite an auspicious one, and one PYMNTS took for a test drive. First, it’s important to understand a key difference. A...

Artificial Intelligence
Bank of America Bankrolls AI Ventures After Initial Skepticism
September 21, 2026

Bank of America is ramping up investments in artificial intelligence ventures after initially being skeptical of the industry’s prospects, Bloomberg reported Monday (Sept. 21). Until last year, Bank of America had been wary of AI companies’ ability to sustain their money-losing enterprises amid all their...

Artificial Intelligence
Urban Institute Urges Guardrails as Governments Experiment With Agentic AI
September 21, 2026

State and local governments are beginning to experiment with artificial intelligence (AI) systems capable of taking actions on their own. According to new guidance issued by the Urban Institute, making sure governance structures in place before those systems become embedded in public services is an...

Artificial Intelligence
Amazon Bars Meta’s Muse AI Agent From eCommerce Marketplace
September 21, 2026

Amazon blocked Meta’s new personal artificial intelligence agent, Muse, from its eCommerce site, GeekWire reported Sunday (Sept. 20). Meta never informed Amazon that its Muse agent would access the online marketplace, the report said. In addition, the agent does not identify itself as it browses,...

Artificial Intelligence
Docusign Processes 1 Million Contracts a Day on Small AI Models
September 21, 2026

Even digital signatures and contracts have a need for artificial intelligence these days. Case in point: Docusign. It ran large general-purpose AI models on every contract it processed, and at more than 1 million agreements a day the cost and delays became a problem. The...

Artificial Intelligence
Kastle Raises $24 Million to Help Lenders Adopt Agentic AI
September 21, 2026

Kastle, an agentic AI platform for consumer lenders, has raised $24 million in new funding. The company’s Series A round, announced last week and led by Insight Partners, will help Kastle expand its engineering, product and go-to-market teams, deepen its platforms’ capabilities and accelerate deployments...

Artificial Intelligence
Rutgers Gives Future Doctors an AI Head Start
September 21, 2026

Watch more: Digital Shift With Rutgers’ Dr. Amy Murtha It’s quite a time to launch a new medical school. First there are the standard issues of funding and partnerships. Second there’s the wild card of artificial intelligence that makes anything in healthcare rife with opportunities...