Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Younger Cardholders Tell Issuers What Would Get Them to Use Their Cards More
September 21, 2026

Issuers can invest in faster, more precise credit decisions, but those improvements alone may not persuade customers to change how they pay. Cardholders need to see a benefit they can understand and trust, whether that means choosing how to repay a purchase, receiving credit terms...

Artificial Intelligence
AI Agents Take the Controls in Supply Chains
September 21, 2026

Global supply chains have always been the operating system of the modern economy. They determine how food reaches supermarkets, how medicines arrive at hospitals, how factories receive components. They are also the place where economic fragility is most visible, as five years of shocks from...

Artificial Intelligence
OpenAI’s Cash Burn Could Approach $280 Billion by 2030
September 20, 2026

OpenAI has reportedly forecast that it will burn through nearly $280 billion by the end of 2030. That projection spotlights the artificial intelligence company’s significant long-term funding needs as it targets a valuation of more than $1.2 trillion in new investment talks, the Financial Times...

Artificial Intelligence
Trump Seeks New Czar to Lead ‘AI Force’
September 20, 2026

President Donald Trump says will name a new artificial intelligence czar to head an agency similar to his Space Force. “We will not in any way hinder or stifle the Growth of this incredible Industry,” he wrote Saturday in a post on his Truth Social...

Artificial Intelligence
Anthropic Mulls New AI Model Despite Investors’ Pre-IPO Worries
September 20, 2026

Anthropic is reportedly considering the launch of a new artificial intelligence model before it goes public. That’s according to a Friday (Sept. 18) report by Reuters, citing three sources familiar with the matter. The report noted that a new AI model could offset the momentum...

Artificial Intelligence
California Governor Mobilizes Expert Panel to Strengthen AI Safety Laws
September 18, 2026

California Gov. Gavin Newsom issued an executive order Friday (Sept. 18) that will convene national experts to provide a guide for the state to reinforce and strengthen its laws covering artificial intelligence safety and security, the governor’s office said in a Friday press release. The...

Artificial Intelligence
Chewy Puts a $50 Million Price Tag on AI Productivity
September 18, 2026

Many companies can’t put a number on what artificial intelligence does for their productivity. Chewy has one. Chewy CEO Sumit Singh said on the company’s second-quarter earnings call that Chewy expects AI to reduce its costs by about $50 million in fiscal 2027, up from...

Artificial Intelligence
OpenAI Targets Legal Tech Market With Astra for Law
September 18, 2026

OpenAI has launched an artificial intelligence foundation designed to be used by law firms and legal technology companies to build AI products and workflows, the company said in a Thursday (Sept. 17) blog post. The new Astra for Law combines OpenAI’s latest and most powerful...

Artificial Intelligence
Commerce Test Shows Where AI Agents Break Down
September 18, 2026

The potential for agentic artificial intelligence and its open issues are well-established. The promise of agentic commerce rests on the assumption that the agent gets the job done. So, Alibaba put the agents to work on real tasks and gave them a grade. Alibaba.com released...