Customer experience management startup Quadient has launched an update to its Software-as-a-Service (SaaS) product Quadient Impress that makes it easier for small- to medium-sized businesses (SMBs) to fully embrace digital processes, according to a Tuesday (Oct. 5) press release.
Quadient Impress offers a multi-channel document delivery and automation tool for SMBs that now includes delivery channel preference management capabilities, the release stated. Quadient offers a suite of cloud-based intelligent communication automation solutions. The company integrates communications management (CCM), document automation, accounts receivable (AR), accounts payable (AP) and customer journey mapping (CJM).
See also: Quadient Debuts Business Intelligence for AR Automation
Quadient Chief Solution Officer of Intelligent Communication Automation Chris Hartigan said in the release that the new upgrade gives SMBs a head start in delivering digital documents to customers.
“We see the growing need and advantages of digitalization regarding both the cost savings and modernization of a company’s image,” he said in the release. “This enhancement to Quadient Impress emphasizes our focus on helping companies manage communications in a business landscape that is experiencing an increasing adoption of a hybrid workforce.”
He added that the delivery preference management system “enhances the customer experience.”
In March, Quadient agreed to buy AP automation technology company Beanworks.
Read more: Quadient Purchases AP Tech Firm Beanworks
“The acquisition of Beanworks completes Quadient’s software vision communicated in early 2019 to create a true end-to-end cloud-based global business communications platform,” Quadient CEO Geoffrey Godet said at the time.
Vancouver, Canada-based Beanworks was established in 2012. The FinTech firm helps with the AP workflows of almost 800 clients and has a subscription revenue model.
“By combining our expertise with Quadient’s global reach, R&D firepower and investments in artificial intelligence (AI) technology, we will continue to live out our mission to support accounting teams everywhere,” Beanworks CEO Catherine Dahl said at the time.
