Disbursement Satisfaction

The Disbursements Satisfaction Report 2020: Monetizing Payout Choice, a PYMNTS and Ingo Money collaboration, analyzes the responses of more than 5,000 consumers and 500 microbusinesses that receive disbursements, as well as 600 small- and medium-sized companies and large corporations that pay disbursements across the United States.

Inside the August study:

  • 8 percent: Share of micro businesses that can access their payments instantly
  • 80 percent: Portion of payors who say they allow their payees to choose how they are paid
  • 36 percent: Share of millennials who say they would be more likely to continue a business relationship if the payor provided a voice-enabled disbursement experience