Disbursement Satisfaction

The PYMNTS Disbursement Satisfaction Index™, in collaboration with by Ingo Money, is designed to help measure consumer satisfaction with various disbursement methods, including paper checks, instant credit, non-instant credit and direct deposits. The Index offers a microscopic look at the state of consumers’ satisfaction with how they receive disbursements.

Inside the June Study

  • 7.8 percent: Year-over-year decrease in consumer satisfaction with recurring payments
  • 75 percent: Share of consumers who prefer instant payments say speed is the most important factor
  • 45.5 percent: Portion of consumers who live paycheck to paycheck who said they were extremely satisfied with instant payments

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