chatbots

California Puts a 15-Minute Clock on AI Customer Service Handoffs
California Puts a 15-Minute Clock on AI Customer Service Handoffs
October 28, 2026  |  Artificial Intelligence

It’s fairly common in the age of artificial intelligence and agents for AI to handle routine customer service faster and cheaper than a call center,...

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OpenAI Expands ChatGPT Ads to 26 New Countries
OpenAI Expands ChatGPT Ads to 26 New Countries
October 21, 2026  |  Artificial Intelligence

OpenAI says it is expanding the reach of its ChatGPT Ads to 26 new countries. The expansion brings the advertising offering to 80 countries around the world, and...

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Character AI Files for Bankruptcy and Signs $20 Million Disney Deal
Character AI Files for Bankruptcy and Signs $20 Million Disney Deal
October 13, 2026  |  Business

Character AI has declared bankruptcy and agreed to sell some of its assets to Disney. The chatbot maker announced Tuesday (Oct. 13) that it had entered into a voluntary...

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Microsoft and Meta Steer Staff From Anthropic Claude to In-House AI
Microsoft and Meta Steer Staff From Anthropic Claude to In-House AI
October 05, 2026  |  Artificial Intelligence

Microsoft and Meta each reduced their internal use of Anthropic’s Claude by encouraging employees to use their company’s own, in-house artificial intelligence tools, The Information...

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OpenAI Adds Virtual Try-On Feature to ChatGPT
OpenAI Adds Virtual Try-On Feature to ChatGPT
October 02, 2026  |  Artificial Intelligence

OpenAI added a virtual try-on feature to ChatGPT, the company said in a Thursday (Oct. 1) release note. “Virtually try on clothing and accessories: A...

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Microsoft Cedes the Chatbot Race and Doubles Down on Enterprise
Microsoft Cedes the Chatbot Race and Doubles Down on Enterprise
September 25, 2026  |  Artificial Intelligence

Microsoft is folding the consumer version of Copilot into its workplace product and ending its effort to build a personal artificial intelligence companion, Bloomberg reported....

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SpaceXAI’s Grok Bot Gains Early Traction in AI Agent Push
SpaceXAI’s Grok Bot Gains Early Traction in AI Agent Push
September 22, 2026  |  Artificial Intelligence

SpaceXAI’s Grok Bot surpassed 400,000 weekly users about a month after its launch, offering an early measure of demand for the company’s push into artificial...

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Ryanair’s AI Resolves 80% of Customer Chats Without Humans
Ryanair’s AI Resolves 80% of Customer Chats Without Humans
September 15, 2026  |  Artificial Intelligence

Ryanair’s artificial intelligence now handles 120,000 customer chats a day across seven languages and resolves 80% of these conversations without a human agent, according to...

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Anthropic Deploys Claude to Automate Financial Adviser Prep Work
Anthropic Deploys Claude to Automate Financial Adviser Prep Work
September 14, 2026  |  Artificial Intelligence

Anthropic released a suite of connectors and workflow skills designed to enable financial advisers to save time on prep and paperwork so they can spend...

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