customer loyalty

How Instant Payouts Become Loyalty’s Secret Weapon
How Instant Payouts Become Loyalty’s Secret Weapon
September 15, 2025  |  Payment Methods

They came for the speed, but they stayed for the habit. In “Beyond Speed: The Case for Instant Payout Adoption and Stickiness,” PYMNTS Intelligence, in...

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Beyond Flat Fees: The Rise of Hybrid Subscription Models
Beyond Flat Fees: The Rise of Hybrid Subscription Models
February 13, 2025  |  Subscription Commerce

New models. New ads. New pricing tiers. The subscription economy has been active, to say the least, with YouTube CEO Neal Mohan revealing TV screens...

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Life Time Expands Digital Fitness Offerings to Deepen Customer Engagement
Life Time Expands Digital Fitness Offerings to Deepen Customer Engagement
February 03, 2025  |  Fitness

In the age of digital transformation, Life Time seeks to strengthen its customer loyalty and engagement through a major expansion of its digital fitness offerings....

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Is Rent the Runway Struggling or Strategically Recalibrating? 
Is Rent the Runway Struggling or Strategically Recalibrating? 
January 11, 2024  |  Retail

Rent the Runway, a fashion rental company, has undergone adjustments, including a 10% reduction in its corporate workforce. However, the question arises: Is this indicative...

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More Than Half of Consumers Say Personalized Offers Miss the Mark
More Than Half of Consumers Say Personalized Offers Miss the Mark
December 29, 2023  |  Retail

Personalized offers can be a game changer for merchants. Still, attempts that miss the mark have the potential to annoy and alienate potential customers. Despite...

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Nearly One-Third of Insurance Consumers Prefer Not to Pay Extra for Real-Time Payments
Nearly One-Third of Insurance Consumers Prefer Not to Pay Extra for Real-Time Payments
October 17, 2023  |  Insurance

Legacy payment systems in the financial and insurance industries have often resulted in delays, errors and complications, leading to damaged customer loyalty and lost business....

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Consumers Fuel Uber’s Newest Return Service 
Consumers Fuel Uber’s Newest Return Service 
October 10, 2023  |  Retail

Most people consider returns annoying. And by most people, we mean the 79% of shoppers under 30 the National Retail Federation surveyed who consider mail...

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Retailers Employ Freebie Model to Reduce Returns 
Retailers Employ Freebie Model to Reduce Returns 
September 21, 2023  |  Retail

From November 2022 to mid-January of the current year, no less than 10% of weekly orders were subject to returns.   Get the Full Story Complete the form...

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TikTok Says SMBs Can’t Go Viral Without Understanding This First
TikTok Says SMBs Can’t Go Viral Without Understanding This First
September 12, 2023  |  SMBs

In recent years, TikTok has emerged as a powerful tool for small and medium-sized businesses (SMBs) looking to drive business growth. Its reach and engagement...

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