customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Lowe’s Is Reaching Out Via Apple’s Text App
Lowe’s Is Reaching Out Via Apple’s Text App
January 25, 2018  |  Partnerships / Acquisitions

Apple and Lowe’s are partnering to change how the home improvement brand interacts with its customer base. According to news from Chain Store Age, the...

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Helping Turn Callers Into Loyal Customers
Helping Turn Callers Into Loyal Customers
January 17, 2018  |  call center commerce

When consumers call an operator standing by for help, it’s often only after exhausting their DIY efforts. In the latest Call Center Commerce Tracker™, powered by...

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Year In AI: Higher Education For Machines
Year In AI: Higher Education For Machines
December 28, 2017  |  Artificial Intelligence

Artificial intelligence (AI) was one of 2017’s hottest industry buzzwords as many have begun turning to machines to solve problems that are simply too large...

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Alexa: Calling Your Screen And Screening Your Calls
Alexa: Calling Your Screen And Screening Your Calls
December 19, 2017  |  Amazon Technology

Commerce is becoming ever more linked — between nations and across time zones and gadgets. Get the Full Story Complete the form to unlock this...

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Why Alexa Won’t Replace Call Center Agents (Just Yet)
Why Alexa Won’t Replace Call Center Agents (Just Yet)
November 09, 2017  |  Authentication

Remember how Barbie — at first just a popular doll with pretty hair and clothes — eventually became a teacher, gymnast, veterinarian, astronaut, paratrooper, NASCAR...

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Wayfair Launches Real-Time Delivery Tracking
Wayfair Launches Real-Time Delivery Tracking
October 02, 2017  |  Retail

In retail news, home goods eTailer Wayfair announced Friday (Sept. 29) it had launched a new tracking feature to help keep its delivery team accountable...

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How Restaurants Can Navigate Haters And Learn From Mistakes
How Restaurants Can Navigate Haters And Learn From Mistakes
September 28, 2017  |  ResTech

Taking criticism is not an easy skill, for individuals or for businesses — and anonymous digital criticism is the worst kind. Amateur aficionados and would-be food...

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eHealth Working With Square For SMB Health Insurance
eHealth Working With Square For SMB Health Insurance
August 23, 2017  |  B2B Payments

Online health insurance exchange eHealth has announced a new initiative to target small businesses. Get the Full Story Complete the form to unlock this article...

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