PYMNTS Study

New Data Show 2021 Holiday Spend Depends on Availability, Ease and Satisfaction

New Data Show 2021 Holiday Spend Depends on Availability, Ease and Satisfaction
New Data Show 2021 Holiday Spend Depends on Availability, Ease and Satisfaction
October 29, 2021  |  Retail

Will we hear cash registers ringing along with sleigh bells this December? Yes and no. New research and retail outlooks see a decidedly digital holiday...

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New Study: Mass Payment Preferences Emerge Among Paycheck-to-Paycheck Consumers
New Study: Mass Payment Preferences Emerge Among Paycheck-to-Paycheck Consumers
October 29, 2021  |  Payment Methods

As we’ve learned through a series of studies this year, paycheck-to-paycheck living is more widespread than previously thought, including high earners and other consumers not...

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NEW DATA: Payments Automation Can Reduce Firms’ DSO by 22%
NEW DATA: Payments Automation Can Reduce Firms’ DSO by 22%
October 29, 2021  |  Payments Innovation

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47% of Consumers Buy Protection Plans When Durable Goods Cost More Than $500
47% of Consumers Buy Protection Plans When Durable Goods Cost More Than $500
October 29, 2021  |  Insurance

With the rise of eCommerce, frustrating situations like cracked phones, damaged furniture and broken equipment are far too common for consumers, leading them to demand...

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New Study: More CFOs Using Digital Transformation to Increase Customer Lifetime Value
New Study: More CFOs Using Digital Transformation to Increase Customer Lifetime Value
October 28, 2021  |  CFO

As loyalty and retention efforts take on greater importance in hotly competitive pandemic-era commerce, more chief financial officers are intensifying efforts around digital transformations that...

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73 Million US Consumers Are Already Living in the Connected Economy
73 Million US Consumers Are Already Living in the Connected Economy
October 28, 2021  |  Commerce Connected

Consumers have become accustomed to near-ubiquitous internet access to get goods and services on-demand, as well as run multiple facets of their lives. As a...

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NEW DATA: Nearly 90% of US Consumers Plan Online Holiday Purchases in 2021 — 13% More Than in 2020
NEW DATA: Nearly 90% of US Consumers Plan Online Holiday Purchases in 2021 — 13%...
October 28, 2021  |  Shopping

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New Data: 58% Of US Consumers Skip Aggregators When Ordering From Favorite Restaurants
New Data: 58% Of US Consumers Skip Aggregators When Ordering From Favorite Restaurants
October 27, 2021  |  Aggregators

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25% Of Consumers Cite Data Security As Top Concern For Not Using Digital-Only Banks
25% Of Consumers Cite Data Security As Top Concern For Not Using Digital-Only Banks
October 26, 2021  |  Digital Banking

With innovative solutions in banking technology on the rise, consumers are expecting more secure services from their providers. The trend of changing banks has become...

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