PYMNTS Study

Consumers Are Tired of Merchant Surcharges and Tipflation

Consumers Are Tired of Merchant Surcharges and Tipflation
Consumers Are Tired of Merchant Surcharges and Tipflation
June 26, 2024  |  Economy

Merchant steering, which is a practice where retailers offer discounts to consumers if they use certain payment methods, could be getting eclipsed by surcharges and...

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Retailers See 78% Boost From Low-Income Shoppers’ Use of Credit
Retailers See 78% Boost From Low-Income Shoppers’ Use of Credit
June 24, 2024  |  Retail

As financially unstable consumers seek ways to afford to shop, credit is enabling them to make higher-value purchases, and retailers are seeing the benefit. Get...

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CMOs Discover GenAI as Market Research Tool
CMOs Discover GenAI as Market Research Tool
June 24, 2024  |  Data

According to PYMNTS Intelligence, about half of chief marketing officers (CMOs) already use generative artificial intelligence (GenAI) for routine tasks. Still, only a relatively small...

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Instant Refunds? Consumers Say They’ll Pay for That
Instant Refunds? Consumers Say They’ll Pay for That
June 21, 2024  |  Money Mobility

Overpayment disbursements are not the most common payouts nor the largest. In fact, just 7.1% of consumers report they received overpayment disbursements this year. The...

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Why Merchants Prefer Card-Linked Pay Later Options
Why Merchants Prefer Card-Linked Pay Later Options
June 21, 2024  |  Consumer Payments

Merchants are increasingly recognizing the value of offering general-purpose credit card-linked installment plans. In fact, 37% of merchants now provide these installment plans at checkout....

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New Report: What’s in Gen Z’s Mobile Wallet?
New Report: What’s in Gen Z’s Mobile Wallet?
June 20, 2024  |  Digital Payments

Consumers are embracing digital wallets, and more than 70% of consumers globally now use one. In fact, many consumers have stored credentials and used a...

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Elder Scams Spike as More Boomers Move Online
Elder Scams Spike as More Boomers Move Online
June 14, 2024  |  Security & Fraud

As more baby boomers and seniors go online to get their banking done — making payments, investing and paying bills or taxes — the fraudsters...

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Gen Z Slow to Adopt Co-Branded Travel Credit Cards
Gen Z Slow to Adopt Co-Branded Travel Credit Cards
June 14, 2024  |  Credit Cards

While 68% of U.S. consumers own general-purpose credit cards, 28% now carry specialized co-branded or store-issued cards, and the appeal of travel-related cards is strong....

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Small Business Fleets Like Sending Instant Payments
Small Business Fleets Like Sending Instant Payments
June 14, 2024  |  Real-Time Payments

Small- to medium-sized businesses (SMBs) in the transportation sector use instant payments more widely than other payment options. PYMNTS Intelligence finds that in the last...

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