Consumer Insights news and trends

Digital Wallet Use Still Lags in the Physical Store

January 30, 2026
American Consumers Fuel Strongest Quarterly Growth in Two Years
Economy // January 22, 2026

The U.S. economy is advancing on the strength of household spending even as the pace of income growth slips into a lower gear. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

How Affordability Became America’s Conversation
Consumer Insights // January 21, 2026

Most Americans probably don’t remember the exact inflation rate last year. But they remember that the footlong they once paid 5 dollars for is now between ten and fourteen bucks. They remember when a fast-food meal cost a lot less than a movie ticket. And...

BNPL’s Next Act Is as Consumer Working Capital
News // January 08, 2026

In 2026, Buy Now, Pay Later stops being a checkout feature and becomes working capital for the modern middle class, replacing overdraft and late fees as the default way paycheck-to-paycheck consumers manage timing gaps between income and expenses.

Holiday Shoppers Increase Their Use of Cross-Channel Shopping and AI Tools
Retail // December 23, 2025

American consumers spent more this holiday season while using cross-channel shopping and artificial intelligence (AI) tools for bargain hunting and convenience, according to separate analyses by Mastercard and Visa. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Interviews & Exclusives
Digital Wallet Use Still Lags in the Physical Store

January 30, 2026
Online shopping has stopped being a young person’s game, and the data now points to a broader shift: where consumers shop is increasingly tied to how they pay. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to […]

BNPL’s Next Act Is as Consumer Working Capital

January 08, 2026
In 2026, Buy Now, Pay Later stops being a checkout feature and becomes working capital for the modern middle class, replacing overdraft and late fees as the default way paycheck-to-paycheck...

Consumer Intent Becomes a Brand’s Most Monetizable Asset

December 17, 2025
Watch more: Digital Shift: Spreedly’s Adam Hiatt Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Consumers Expect Inflation to Stay High and Financial Stress to Rise

December 09, 2025
Inflation expectations are steady, but households are not. The latest results from the Federal Reserve Bank of New York released on Monday (Dec. 8th) show consumers believe prices will continue...

Quick Reads
Holiday Shoppers Increase Their Use of Cross-Channel Shopping and AI Tools

December 23, 2025
American consumers spent more this holiday season while using cross-channel shopping and artificial intelligence (AI) tools for bargain hunting and convenience, according to separate analyses by Mastercard and Visa. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily […]

American Express Reports 9% Increase in Consumer Spending Around Thanksgiving

December 10, 2025
Consumer retail spending from the week before Thanksgiving through Cyber Monday (Dec. 1) was up 9% year over year, American Express Chairman and CEO Stephen J. Squeri said Wednesday (Dec....

Procter & Gamble Says Its ‘Very Strong Price Ladders’ Serve All Consumer Cohorts

October 24, 2025
Procter & Gamble is seeing a split in the shopping habits of consumers, with some buying the company’s products in bulk and others looking to spend only a small amount...

Instacart Shoppers Downshift to Value as AI and Merchandising Reshape Behavior

August 07, 2025
Instacart shoppers are ordering more often — and more carefully — as digital tools reframe how value is presented and perceived on the platform. Get the Full Story Complete the...