Consumer Insights news and trends

BNPL’s Next Act Is as Consumer Working Capital

January 08, 2026
Holiday Shoppers Increase Their Use of Cross-Channel Shopping and AI Tools
Retail // December 23, 2025

American consumers spent more this holiday season while using cross-channel shopping and artificial intelligence (AI) tools for bargain hunting and convenience, according to separate analyses by Mastercard and Visa. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

AI-Driven Convenience Is Replacing Traditional Shopping for Consumers
eCommerce // December 19, 2025

Consumers are increasingly comfortable completing purchases directly inside artificial intelligence (AI) platforms, signaling a potential shift in how digital commerce journeys are structured. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Everyday Planning and Shopping Lead Consumer Shift to AI Assistants
Artificial Intelligence // December 18, 2025

Consumers are increasingly open to letting artificial intelligence (AI) move beyond answering questions and begin acting on their behalf, but that willingness remains selective and uneven. New PYMNTS Intelligence data shows meaningful interest in autonomous AI assistants for everyday planning, even as a sizable share...

Consumer Intent Becomes a Brand’s Most Monetizable Asset
artificial intelligence // December 17, 2025

Watch more: Digital Shift: Spreedly’s Adam Hiatt Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree...

Interviews & Exclusives
BNPL’s Next Act Is as Consumer Working Capital

January 08, 2026
In 2026, Buy Now, Pay Later stops being a checkout feature and becomes working capital for the modern middle class, replacing overdraft and late fees as the default way paycheck-to-paycheck consumers manage timing gaps between income and expenses.

Consumer Intent Becomes a Brand’s Most Monetizable Asset

December 17, 2025
Watch more: Digital Shift: Spreedly’s Adam Hiatt Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Consumers Expect Inflation to Stay High and Financial Stress to Rise

December 09, 2025
Inflation expectations are steady, but households are not. The latest results from the Federal Reserve Bank of New York released on Monday (Dec. 8th) show consumers believe prices will continue...

Rising Fees Undercut Instant Payout Momentum

December 09, 2025
Instant payouts are gaining traction as more recipients choose to receive money immediately. According to From Fast to Sticky: Why Instant Payouts Win Repeat Customers, a November 2025 PYMNTS Intelligence...

Quick Reads
Holiday Shoppers Increase Their Use of Cross-Channel Shopping and AI Tools

December 23, 2025
American consumers spent more this holiday season while using cross-channel shopping and artificial intelligence (AI) tools for bargain hunting and convenience, according to separate analyses by Mastercard and Visa. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily […]

American Express Reports 9% Increase in Consumer Spending Around Thanksgiving

December 10, 2025
Consumer retail spending from the week before Thanksgiving through Cyber Monday (Dec. 1) was up 9% year over year, American Express Chairman and CEO Stephen J. Squeri said Wednesday (Dec....

Procter & Gamble Says Its ‘Very Strong Price Ladders’ Serve All Consumer Cohorts

October 24, 2025
Procter & Gamble is seeing a split in the shopping habits of consumers, with some buying the company’s products in bulk and others looking to spend only a small amount...

Instacart Shoppers Downshift to Value as AI and Merchandising Reshape Behavior

August 07, 2025
Instacart shoppers are ordering more often — and more carefully — as digital tools reframe how value is presented and perceived on the platform. Get the Full Story Complete the...