Digital Commerce news and trends

D2C Food Subscriptions Drive Loyalty by Courting Pet Parents
Subscriptions // March 08, 2024

As direct-to-consumer food providers compete to become more relevant in consumers’ day-to-day lives, ButcherBox is expanding its reach into pet food, creating more occasions for its customers. The D2C meat and seafood brand launched its ButcherBox For Pets line Feb. 27. ButcherBox founder and CEO Mike Salguero discussed in an...

Lightspeed Founder Returns to Lead Firm as CEO Departs
Personnel // February 15, 2024

Digital commerce platform Lightspeed has a new CEO: its old CEO. Dax Dasilva, who founded the company in 2005 and served as its chief executive until February 2022, will return to serve as interim CEO, Lightspeed announced Thursday (Feb. 15). The appointment is an immediate one, the company...

General Mills: Pet Food’s Digital Shift Eats Away at Retail Sales
Earnings // December 20, 2023

As consumers increasingly turn to digital channels to feed their fur babies, General Mills is seeing in-store pet food sales take a dip, even as eCommerce continues to grow in the category. The food giant shared in prepared remarks accompanying its second-quarter fiscal 2024 earnings...

A False Declined Payment Costs Merchants More Than a Sale
eCommerce // December 18, 2023

A false decline is a legitimate card transaction that is ultimately denied, either by a bank or a merchant because it is mistakenly considered a fraud attempt. The result is a consumer who abandons the shopping cart, which is finally translated into lost sales that...

Interviews & Exclusives
Brands Target Consumer Food Spend on Social Media

December 12, 2023
Consumers are using social media to buy products, and apparel, beauty, and food and beverage are the three categories they shop the most. A total of 45.5% of consumers buy apparel on social media, followed by beauty products at 32.8% and food and beverage at 32.2%, according to “Tracking the Digital Payments Takeover: Monetizing Social […]

Visa: Network Tokenization Shifts eCommerce Away From the Account Number

December 11, 2023
Physical commerce, via face-to-face, card-present payments, is largely a smooth experience, Swee-May Ngeow, vice president of North America client strategy and solutions at Visa, told PYMNTS in a recent interview....

More Men Than Women Order Groceries Online

November 29, 2023
In today’s digital-first economy, online shopping has become increasingly popular across various sectors. However, when it comes to online grocery shopping, there is a gender divide. The PYMNTS Intelligence study...

Checkout Data Helps Icons (and Upstarts) Flex Brand Muscle

September 23, 2022
Ideas around using data insights to pinpoint what value and experience really mean to consumers as huge economic trends overlap are the obsession of brands, merchants and payments firms as...

Quick Reads
Lightspeed Founder Returns to Lead Firm as CEO Departs

February 15, 2024
Digital commerce platform Lightspeed has a new CEO: its old CEO. Dax Dasilva, who founded the company in 2005 and served as its chief executive until February 2022, will return to serve as interim CEO, Lightspeed announced Thursday (Feb. 15). The appointment is an immediate one, the company said in a news release, as CEO JP Chauvet is stepping down. […]

NRF Reports Record 200 Million Consumers Shopped During Thanksgiving Weekend

November 28, 2023
The Thanksgiving holiday weekend saw a record-breaking number of consumers engaging in shopping. Over the five days from Thanksgiving Day through Cyber Monday, 200.4 million shoppers participated, surpassing last year’s...

PayPal Teams With eCommerce Platform commercetools to Improve Checkout

November 06, 2023
Composable commerce platform commercetools announced a collaboration with PayPal to offer a wider range of payment options for customers through the PayPal Braintree payment platform. This integration will allow commercetools’...

Omnicom Buys Flywheel to Extend eCommerce/Retail Media Reach

October 30, 2023
Marketing communications company Omnicom has acquired eCommerce firm Flywheel Digital for $835 million. The company says the net-cash purchase, announced Monday (Oct. 30), allows Omnicom to expand its footprint in...