Bilt is expanding its hospitality operating system to include a platform for travel advisers. The expansion is designed to “solve the operational fragmentation that has long existed in the luxury travel advisory industry,” the hospitality/loyalty company announced Sunday (Aug. 9) during the Virtuoso Travel Week...
Odysseus had no Visa, no Venmo and no helpful fraud alert from Ithaca National Bank warning that a palace full of unfamiliar men was charging dinner to his household. Yet his financial life was a mess: years away from home, a fleet written off, a...
Generative artificial intelligence (AI) can recommend a hotel, assemble an itinerary or suggest a cheaper travel date. It cannot independently guarantee inventory, calculate cancellation terms, authenticate a customer, manage currency conversion or settle funds with multiple suppliers. That side of the business—the commercial infrastructure—is what...
Global hospitality company Marriott International accelerated the deployment of artificial intelligence (AI) solutions for customers of its properties and its travel platform during the second quarter. “In June, we began our phased rollout of Ask Bonvoy, our AI-powered conversational search experience on Marriott.com and the Marriott Bonvoy App, reflecting...
February 12, 2026
A growing share of retail small businesses are not planning for the next downturn so much as financing their way through the next week, and PYMNTS Intelligence data showed just how thin that margin has become. The PYMNTS Data Book “How Retail Small Businesses Finance Survival in Uncertain Times” sketched an economy where access to […]
August 11, 2025
Even as the hospitality industry innovates to enhance guest experiences, a quiet revolution is underway in its back offices, fundamentally reshaping how hotels manage their finances and interact with their...
July 11, 2025
Co-branded debit rewards are helping companies boost loyalty and customer engagement, Galileo Financial Technologies CEO Derek White writes in a new PYMNTS eBook, “Halftime 2025: Charting the Future of Payments.”...
July 09, 2025
When one thinks about hospitality innovation, it’s easy to picture smart rooms, contactless check‑in or artificial intelligence (AI)‑powered concierges. What often goes unnoticed is the labyrinth beneath the surface: invoice‑processing...
August 09, 2026
Bilt is expanding its hospitality operating system to include a platform for travel advisers. The expansion is designed to “solve the operational fragmentation that has long existed in the luxury travel advisory industry,” the hospitality/loyalty company announced Sunday (Aug. 9) during the Virtuoso Travel Week Tech Summit in Las Vegas. “The most hospitable way to […]
August 03, 2026
Global hospitality company Marriott International accelerated the deployment of artificial intelligence (AI) solutions for customers of its properties and its travel platform during the second quarter. “In June, we began our...
June 22, 2026
Bilt added Preferred Hotels & Resorts and its I Prefer Hotel Rewards program as a transfer partner, giving members access to more than 700 hotels, resorts and residences worldwide, according...
May 26, 2026
Hotels will be able to request, track and bill Uber rides within Mews’ hotel operating system. This capability will be enabled by a new strategic partnership in which the companies will embed ride...
