Properties can now join Expedia Group’s global travel marketplace through their existing connectivity software, with a few clicks, and go live in less than 24 hours, the company said in a Tuesday (Oct. 20) press release. This simpler path is enabled by Expedia Group’s new Autonomous Onboarding,...
A traveler who types a vague idea for a winter getaway into Hilton’s website can now get back a destination, a hotel and a plan for the trip. Hilton’s AI Planner had held more than 18,000 conversations with guests as of August, the company said....
Picture a hotel handing its private pricing data to a computer program, while the hotel across the street is feeding its own numbers into that same program. That is the scenario at the heart of a lawsuit against several Atlantic City casino hotels, and a...
Bilt is expanding its hospitality operating system to include a platform for travel advisers. The expansion is designed to “solve the operational fragmentation that has long existed in the luxury travel advisory industry,” the hospitality/loyalty company announced Sunday (Aug. 9) during the Virtuoso Travel Week...
February 12, 2026
A growing share of retail small businesses are not planning for the next downturn so much as financing their way through the next week, and PYMNTS Intelligence data showed just how thin that margin has become. The PYMNTS Data Book “How Retail Small Businesses Finance Survival in Uncertain Times” sketched an economy where access to […]
August 11, 2025
Even as the hospitality industry innovates to enhance guest experiences, a quiet revolution is underway in its back offices, fundamentally reshaping how hotels manage their finances and interact with their...
July 11, 2025
Co-branded debit rewards are helping companies boost loyalty and customer engagement, Galileo Financial Technologies CEO Derek White writes in a new PYMNTS eBook, “Halftime 2025: Charting the Future of Payments.”...
July 09, 2025
When one thinks about hospitality innovation, it’s easy to picture smart rooms, contactless check‑in or artificial intelligence (AI)‑powered concierges. What often goes unnoticed is the labyrinth beneath the surface: invoice‑processing...
October 22, 2026
Hotel franchising company Wyndham Hotels & Resorts offers artificial intelligence (AI) tools across the guest experience and has found that they improve franchisees’ top lines, reduce operating costs and enhance the guest experience, the company said in an investor presentation released Wednesday (Oct. 21). Wyndham’s network includes 8,500 hotels across 100 countries on six continents, operating […]
October 20, 2026
Properties can now join Expedia Group’s global travel marketplace through their existing connectivity software, with a few clicks, and go live in less than 24 hours, the company said in a...
August 09, 2026
Bilt is expanding its hospitality operating system to include a platform for travel advisers. The expansion is designed to “solve the operational fragmentation that has long existed in the luxury...
August 03, 2026
Global hospitality company Marriott International accelerated the deployment of artificial intelligence (AI) solutions for customers of its properties and its travel platform during the second quarter. “In June, we began our...
