Old Navy news and trends

Ulta, Old Navy and Mercari Rise in Holiday Shopping App Usage

November 03, 2025
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Gap Embraces AI, Shifts Focus to ‘Continuous Improvement Through Innovation’
Retail // March 06, 2025

After a year spent “fixing the fundamentals,” Gap Inc. is transitioning its focus in 2025 to “continuous improvement through innovation,” Gap President and CEO Richard Dickson said Thursday (March 6). Speaking during the company’s quarterly earnings call, Dickson said Gap is pursuing innovation in artificial...

Ross, TJX and Gap Pivot as Consumer Spending Shift Poses Challenges
Retail // November 26, 2024

As consumers remain cautious with their spending amid ongoing economic pressures, leading retail companies encountered a mixed landscape in the third quarter. Ross Stores, TJX Companies and Gap reported varying results, with some challenges tied to shifting consumer behaviors and signs of resilience in the off-price...

Gap’s ‘Brand Reinvigoration’ Focus Turns to In-Store and Online Experiences
Earnings // November 22, 2024

Gap Inc. is refining both its digital and in-store channels as it works to reinvigorate its apparel brands. The parent company of Old Navy, Gap, Banana Republic and Athleta said this Thursday (Nov. 21) while reporting its third-quarter results. For the Old Navy brand, the company is delivering more clarity...

Gap’s Brand Turnaround in Motion as Lululemon Hits New Highs in Global Sales
Earnings // August 30, 2024

As the retail sector faces a complex mix of opportunities and challenges, Gap and Lululemon are charting distinct courses in their recent earnings reports. While Gap focuses on revitalizing its core brands during ongoing operational hurdles, Lululemon is capitalizing on international growth and stellar performance...

Interviews & Exclusives
Ulta, Old Navy and Mercari Rise in Holiday Shopping App Usage

November 03, 2025
Who’s going to win the digital wallet for the holidays? It was a question we asked as November started. A quick check of the PYMNTS app provider shopping rankings for October showed a few surprises climbing up the ranks. The PYMNTS.com Shopping Apps page offers a monthly ranking of smartphone Shopping Apps, assessing them based […]

Quick Reads
Gap Embraces AI, Shifts Focus to ‘Continuous Improvement Through Innovation’

March 06, 2025
After a year spent “fixing the fundamentals,” Gap Inc. is transitioning its focus in 2025 to “continuous improvement through innovation,” Gap President and CEO Richard Dickson said Thursday (March 6). Speaking during the company’s quarterly earnings call, Dickson said Gap is pursuing innovation in artificial intelligence (AI) and other areas. The company is doing so […]

Gap’s ‘Brand Reinvigoration’ Focus Turns to In-Store and Online Experiences

November 22, 2024
Gap Inc. is refining both its digital and in-store channels as it works to reinvigorate its apparel brands. The parent company of Old Navy, Gap, Banana Republic and Athleta said this Thursday (Nov. 21)...

Retailer AI Chatbots Accused of Illegal Wiretapping

December 03, 2023
There’s a new legal question about artificial intelligence (AI) at the center of a recent federal lawsuit. Can AI engage in illegal wiretapping? The class-action suit, at the center of...

Gap Partners With Optoro to Improve Returns Experience 

March 28, 2023
As merchants begin to clamp down on returns, more brands are revisiting how they handle this inescapable aspect of eCommerce, with Gap the latest to announce it’s trying a new...